Medical ENROLLMENT & INTAKE SPECIALIST – LAKELAND, FLORIDA (on-site)

Are you looking for a career opportunity with a fast-growing company that helps to transform lives? If so, then you’ve come to the right place. Invicta Health Solutions, a business division of RSi, seeks a full-time Bilingual Enrollment Specialists to augment our growing team at Lakeland Regional Hospital. As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. There has never been a better time to join RSi! If you are in or around the Lakeland, Florida area we are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services rendered at hospital facilities. Come join our team!

Invicta Health Solutions is a Revenue Cycle Management division of Receivable Solutions, LLC (RSi); headquartered in Columbia, South Carolina with employees, clients, and partners all over the United States. The purpose of our Invicta division is the relentless innovation of RCM processes for the benefit of others. Our leadership team is committed to developing tomorrow’s leaders from within, so we balance technical development with life and leadership skill-building. Successful employees embrace and cultivate these characteristics: customer service excellence; fail fast and forward; tech-forward; diversity, equity, and inclusion advocacy; goal-oriented; community citizenship; and team play.

Lakeland Regional Requirements: Must be fully vaccinated against Covid-19 or have documented medical or religious exemption

Working Shifts Required: Tuesday- Saturday 8:00am-4:30pm or Sunday-Thursday 8:00am-4:30pm

Key Accountabilities:

Determine patient’s eligibility for state, federal, or county programs.

Maintain case load, upholding productivity standards.

Develop and maintain processional relationships with hospital staff, patients, and state workers.

Prepare documents, ensuring accuracy and completion.

Adhere to and support organizational standards, policies, and procedures.

Perform other duties as assigned.

Skills/Abilities/Experience & Qualifications:

Bachelor’s Degree preferred

High School Diploma or equivalent required

Exceptional customer services skills

Demonstrates problem solving and case management skills

Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc.

Excellent written and verbal communication skills

Bilingual (Spanish & English) preferred

Preferred Skills:

Knowledge of Medicaid, Social Security Administration, and County Social Service programs

An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company

Knowledge of major hospital systems and healthcare environment

Physical Demands/Working Conditions:

Requires prolonged sitting, standing, and walking, Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 15 pounds occasionally. Work may be performed inside the hospital or remote site. Travel to other offices and/or client facilities may be required.

OSHA Category:

If working in a hospital setting, the normal work routine should involve no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). The candidate selected for this position will not be required to conduct any medical care if they are working in a hospital or remote setting. Enrollment Specialists must abide by client-required on-site policies such as wearing masks, providing COVID-19 vaccination status and testing, etc.