Benefits:

Competitive salary

Employee discounts

Flexible schedule

Benefits highlights:

Flexible work schedule

Discounted care for employees’ own pets

Opportunity for professional growth and skill development

Hourly compensation based on skill and experience, with possibility of increase for those who show potential for added responsibility.

Maple Leaf Pet Corner is a small private practice located in North Seattle. We are seeking an experienced and dedicated Receptionist/Client Communication specialist to join our team. Here we strive to create a positive environment for our clients and patients. For this reason, we are looking for a person who can handle administrative tasks and multitasking in a busy environment and yet present themselves respectfully and positively: making everyone feel welcome and comfortable.

What are the precise tasks, duties and responsibilities of the job?

At the front desk/reception:

Provide top-notch customer service, being attentive to client and pet needs.

Answer and triage phone calls from clients, and schedule appointments and procedures.

Check-in clients, and keep track of client flow from check-in to discharge.

Process payment transactions.

Help with client callbacks, developing a professional and friendly rapport with clients.

Managing record requests between other veterinary businesses/practices.

Identify and work compassionately with clients in various emotional states.

Client education for basic at-home procedures.

Help keep reception area and front desk organized and clean

Clinic-wide:

Monitor daily schedule and relay appropriate information to/from clients to doctors and/or management.

Maintain proper documentation in written and electronic medical records about client requests/communications/reasons for visit.

Computer skills: Able to use windows-based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Abiding by the Veterinary Services handbook and guidelines.

Helping file client/patient records.

In down-times, assist in cleaning the hospital including but not limited to reception area, exam rooms, kennels/kitchen/bathrooms if needed.

Requirements:

High School diploma or GED

ABILITY TO MULTITASK in fast-paced environment is a MUST

Excellent communication and interpersonal skills

Ability to work positively and effectively with other team members

Compassion and empathy towards owners and their animals

If you are a compassionate, organized team player with a friendly CAN-DO attitude who is looking to join a small-but-mighty private practice and make a difference in the lives of pets and their owners Maple Leaf Pet Corner is the perfect place for you. Join our team and become a part of our commitment to providing exceptional care to every pet that walks through our doors.

Full-Time or Heavy Part-Time (20-30 hrs/week) flexibility possible for right person.

To apply, please submit your resume and cover letter to mlpcjobs@gmai.com