Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Multitasker · Precise · Tech‑Smart
About the Role
This in‑office hybrid position plays a critical support role across sales, operations, and production within a dynamic Bath remodeling business. You’ll be the glue that holds the admin side of the business together—balancing scheduling, job tracking, customer communication, and backend sales/reporting functions.
You’ll work directly with the owner and the field production team to ensure client experiences are smooth, jobs are closed out efficiently, and reporting is clean and actionable.
What You’ll Do
Sales & Owner Support
Maintain up-to-date CRM records, track leads, and ensure timely customer follow-ups
Prepare documents (agreements, review product orders) and communicate with clients
Run reports and create/update advanced spreadsheets (SUMIFS, INDEX‑MATCH, PivotTables, etc.) Know excel and know your formula’s for advanced report creation.
Handle scheduling of client consultations, installations, and follow-up appointments
Support owner with time-block management, priority tracking, and inbox follow-up
Operations & Production Support
Coordinate jobsite readiness: ensure deliveries are tracked, and that measures for production teams are put in to place.
Communicate with subcontractors or team leads about daily/weekly schedules
Update project boards, checklists, and production calendars (Buildertrend or similar)
Assist with permitting paperwork, vendor orders, and supplier communications
Help with job close-out, client feedback collection, and warranty documentation
What You Bring
Advanced Excel skills: You can create dashboards, use lookup formulas and conditional logic, and format reports professionally
Fast learner, tech-savvy: You pick up new software fast—especially CRM, project management, or ERP platforms
Organized & driven: You love lists, keep tight timelines, and hold others (and yourself) accountable
Strong communicator: Friendly, clear, and professional with clients and crews alike
Customer-first mindset: You care about creating a seamless and pleasant experience from sale to install
Work ethic & accountability: You show up, follow through, and don't need micromanaging
Bonus Points For
Experience in home remodeling, field ops, or supporting construction teams
Familiarity with Buildertrend, ServiceMinder, Trello, or similar tools
Prior work supporting both a sales team and a field team simultaneously
Ability to create standard operating procedures or automate workflows using tech tools
What Success Looks Like (First 90 Days)
Sales dashboard and project calendars are up-to-date and trusted by the team
Job folders are fully prepped and closed out with minimal owner oversight
Client communication is timely, documented, and professional
Production runs smoother due to your proactive scheduling and follow-up
The owner can focus on growth while you run the day-to-day admin reliably
Work Details
Location: On-site in Charleston, SC
Schedule: Monday–Friday, full-time
Pay & benefits: Competitive base pay
The positions on this website, unless otherwise indicated, are posted by Bath Tune-Up® franchisees. Bath Tune-Up® franchises are independently owned and operated businesses and if you accept a position with a Bath Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC BTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC BTU LLC and its parents and affiliates have no input or involvement in such matters. HFC BTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Bath Tune-Up® franchisee posting the position.