Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

As the Receptionist at our addiction treatment facility, you will be the face and voice of our organization, serving as the first point of contact for patients, families, and visitors. In this essential front-facing role, your warm, welcoming presence and professional demeanor will help create a supportive, respectful, and compassionate environment for individuals seeking help on their recovery journey.

Key Responsibilities

Front Desk Operations

Greet all patients, families, staff, and visitors in a courteous and respectful manner.

Maintain a clean, organized, and welcoming reception area.

Monitor visitor access and maintain security protocols.

Phone and Communication Management

Answer, screen, and direct incoming calls promptly and professionally.

Take accurate messages and deliver them efficiently.

Respond to inquiries with empathy and confidentiality.

Scheduling and Coordination

Schedule appointments for intakes, assessments, and ongoing treatment sessions.

Coordinate client check-ins and facilitate daily sign-in/out procedures.

Maintain up-to-date calendars for clinical staff and meeting rooms.

Administrative Support

Manage intake paperwork and ensure accurate data entry into electronic systems.

File and retrieve records according to established protocols.

Assist with insurance verifications, billing information, and clerical support for other departments as needed.

Confidentiality & Compliance

Handle all sensitive information in accordance with HIPAA regulations and facility policies.

Ensure patient privacy and uphold ethical standards in all interactions.

Qualifications

High school diploma or equivalent; additional administrative or medical office training is a plus.

Minimum of 1 year experience in a receptionist, administrative, or customer service role (experience in healthcare or behavioral health settings preferred).

Excellent verbal and written communication skills.

Strong organizational skills with the ability to multitask in a fast-paced environment.

Compassionate, calm, and professional demeanor under pressure.

Proficiency with basic office technology (e.g., Microsoft Office Suite, multi-line phone systems, scheduling software).