Job Description: Receptionist Job Title: Receptionist Reports To: Firm Administrator FLSA Status: Non-Exempt Schedule: Part-time; hours increase January - April during tax season.

Position Summary

The Receptionist is responsible for providing first point of contact customer service to clients and visitors and delivering administrative support to the professional staff. This position ensures the front desk and lobby operate smoothly and that administrative tasks are completed accurately, efficiently, and in accordance with firm protocols. This is a part-time role throughout most of the year with required increased hours during the January–April tax season.

Essential Duties and Responsibilities

Receptionist Duties

Greet clients, visitors, and vendors in a professional and courteous manner.

Answer incoming calls and route calls to appropriate staff.

Maintain a welcoming, clean, and organized reception area at all times.

Administrative Support

Process all incoming and outgoing mail, including USPS, FedEx, UPS, and courier deliveries.

Maintain and organize client files and firm documents in accordance with paper and electronic filing standards.

Prepare conference rooms for meetings by ensuring cleanliness, organization, and readiness.

Assist with office supply management, including monitoring inventory and restocking as needed.

Provide general administrative support such as printing, photocopying, scanning, labeling, and assembling documents.

Collaborate with other administrative team members to ensure consistent office coverage.

Assist with set-up, clean-up, and logistics for internal events.

Maintain the cleanliness and general upkeep of shared spaces including common areas, employee spaces, breakrooms, and reception.

Tax Season Support (January through April)

Assist with assembling, organizing, and preparing client tax organizers and completed tax return packages.

Scan and organize tax documents into the firm’s systems.

Support increased client traffic and administrative volume during peak season.

Required Qualifications

High school diploma or equivalent required.

One or more years of experience in a reception or administrative support role required; experience in a professional services environment preferred.

Proficiency in Microsoft Office (Word, Excel, Outlook

Strong verbal and written communication skills.

Professional and courteous demeanor with a strong customer service orientation.

Strong attention to detail, organization, and ability to manage multiple tasks.

Ability to maintain confidentiality of sensitive information.

Reliable transportation and willingness to work additional hours during peak periods.

Physical Requirements

Ability to remain seated or standing at a workstation for extended periods.

Ability to lift and carry up to 25 pounds such as boxes of supplies, files, or paper.

Ability to bend, reach, and move throughout the office to retrieve files, supplies, and materials

Ability to operate standard office equipment such as computers, telephones, copiers, and scanners.

Work Environment

Standard professional office environment.

Frequent interaction with clients, visitors, and staff.

Increased workflow and activity levels during tax season.