Benefits:

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Are you ready to work among others who promote the best version of yourself? Dwyer Restoration, one of San Antonio's premier general contractors, is seeking a talented, dedicated, and experienced Administrative Assistant.

Job Summary

We are seeking a motivated and outgoing Receptionist - Customer Service Specialist to join our team. In this role, you will support Management through day-to-day operations. The ideal candidate is highly organized and motivated, with excellent written and verbal communication skills, strong attention to detail, and the ability to multitask effectively with a friendly demeanor.

Position Summary / Purpose

Provide support to management in the orchestration of administrative functions.

Help retain customers by exceeding their expectations through follow-up contact and the accurate performance of administrative tasks.

Primary Duties and Responsibilities

Answer phones and handle incoming calls

Type business correspondence

Schedule inspections

Greet walk-in customers. Act as the gatekeeper for those seeking time with executives and managers

Add to CRM new leads and confirm appointments

Complete inner-office documentation

Order office supplies

Make travel arrangements for Management when required

Take Production Meeting minutes and maintain detailed notes on areas of importance

Assist with maintaining customer database

Assist with weekly housekeeping of office

Complete additional tasks as required

Performance Competencies

Oral Communication–Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of the problem, and describe the steps that will be taken. Adaptable and able to think on his / her feet.

Written Communication–Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar, and can read and interpret written information. Uses appropriate vocabulary and grammar.

Planning and Organizing–Plans, organizes, and schedules their time efficiently and productively. Focuses on key priorities. Effectively manages multiple tasks simultaneously. Pays attention to details.

Qualifications-Knowledge, Skills, and Abilities

Education and Experience

High school diploma (or GED) plus a minimum of three (3) years of office receptionist and customer service experience.

Mathematical Skills

Adequate math skills

Computer Skills

Demonstrates intermediate to advanced proficiency in the use of computers and software, especially MS Office, Word, and Excel