We are seeking a personable, organized, and service-oriented professional to support daily resident and guest experiences in a welcoming assisted living environment. This role is ideal for someone who enjoys working with people, maintaining a polished front-of-house presence, and helping ensure a positive first impression for residents, families, visitors, and staff.
Responsibilities
- Greet residents, families, visitors, and vendors in a warm and professional manner.
- Maintain a clean, organized, and inviting front-of-house area.
- Answer incoming calls, route inquiries appropriately, and provide helpful information.
- Support check-in and check-out procedures for visitors and scheduled appointments.
- Assist with resident requests and coordinate with other team members to help resolve concerns.
- Provide administrative support such as filing, data entry, scheduling, and document handling as needed.
- Communicate clearly and respectfully with residents, families, and internal teams.
- Assist in the dining room during meals.
- Assist with clean up after meals.
- Help ensure front desk procedures are followed consistently and efficiently.
- Monitor visitor access and maintain appropriate confidentiality and security practices.
- Contribute to a positive, compassionate, and service-focused community atmosphere.
Qualifications
- Previous experience in customer service, reception, hospitality, or a similar front-facing role preferred.
- Strong interpersonal and communication skills.
- Professional, courteous, and calm demeanor.
- Ability to multitask and stay organized in a busy environment.
- Basic computer skills, including email, scheduling systems, and common office software.
- Attention to detail and a commitment to confidentiality.
- Ability to work both independently and collaboratively.
- Flexibility to support varying schedules and operational needs, as applicable.
Preferred Attributes
- Compassionate approach to working with older adults and their families.
- Strong problem-solving skills and a helpful attitude.
- Ability to remain composed and professional in sensitive situations.
- Commitment to delivering a high-quality resident and guest experience.
What We Offer
- A supportive and team-oriented work environment.
- Opportunities to make a meaningful impact in residents’ daily experience.
- Training and growth opportunities where available.
- A role that values professionalism, service, and compassion.
If you enjoy creating a welcoming environment and providing dependable support to a caring community, we encourage you to apply.