Benefits:

Bonus based on performance

Dental insurance

Paid time off

Profit sharing

Vision insurance

Competitive salary

Employee discounts

Training & development

West Michigan's largest private music lesson school is hiring a full-time Front Desk Student Services Coordinator to join our office team.

This is a 38-40 hour per week position based primarily at our Jenison location, with occasional work at our Grand Rapids location.

Compensation & Benefits

$18.00 per hour during the training period

Increase to $19.00 per hour upon successful completion of training (typically 8-12 weeks)

Additional raises based on performance evaluations

80 hours of paid time off annually

Bonus and profit-sharing opportunities

100% company-paid vision, dental, and life insurance benefits

About Our Culture

Our mission is to provide an over-the-top music lesson experience for every student and family.

The front desk team plays a critical role in that mission. From the first phone call to weekly lessons, recitals, and performances, our office team helps create a welcoming, organized, and positive experience for students, parents, teachers, and staff.

This position is ideal for someone who enjoys helping people, loves working around children and families, and takes pride in delivering exceptional customer service.

Knowledge of music or playing an instrument is not required.

Schedule

The current schedule is:

Saturday: 9:00 - 4:00 PM

Monday-Thursday: 1:00 PM - 9:00 PM

Evening and weekend availability is required.

This position is a great fit for someone who enjoys a consistent schedule, is comfortable working afternoons and evenings, and thrives in a fast-paced, people-centered environment.

Job Duties

Responsibilities include:

Answering phones with warmth, professionalism, and enthusiasm

Welcoming students and families and creating a positive first impression

Providing exceptional customer service to students, parents, teachers, and visitors

Registering new students

Scheduling needs for more than 800 students and 40+ teachers

Communicating clearly with teachers, staff, students, and families

Processing paperwork and maintaining accurate records

Helping prospective families understand why our school provides the best music lesson experience in West Michigan

Meeting monthly registration goals

Managing details in a busy environment

Using Google products and office software

Cleaning and helping maintain the overall appearance of the Academy

Working independently and solving problems when needed

Supporting recitals, performances, and special events

Please note: This position includes enrollment conversations with prospective families. If you do not enjoy helping people make decisions and enroll in programs that fit their needs, this may not be the right position for you.

Ideal Experience

Helpful experience may include:

Receptionist or front desk work

Restaurant or hospitality

Retail

Medical office

Veterinary office

Salon or spa

Any fast-paced position involving frequent interaction with the public

Ideal Traits

We are looking for someone who is:

Friendly and professional

A true people person

Excellent on the phone

Detail-oriented

Able to manage many moving parts simultaneously

Comfortable multitasking

Able to follow directions and meet deadlines

Calm and positive in a fast-paced environment

Comfortable working independently

Strong with communication

Proficient with Microsoft Office and Google products

Excited to be part of a school that serves children, families, and the arts

How to Apply

Please submit your application through this job posting.

Due to the number of applications received, we are unable to respond to phone calls or emails regarding application status. Candidates selected for the next step will be contacted directly.