Benefits:

Opportunity for advancement

Pay: $17.00 - $18.00 per hour

Job Description

Hidalgo TMS Psychiatric Services is seeking a professional, reliable, and compassionate Medical Receptionist to join our growing psychiatric practice. This role is critical to our daily operations and patient experience. The ideal candidate has direct experience in mental health settings, including TMS and Spravato coordination, insurance verification, and prior authorizations.

Key Responsibilities

Greet and assist patients with professionalism and excellent front-desk etiquette

Schedule, confirm, and manage patient appointments

Perform insurance verification for mental health services

Submit and follow up on prior authorizations (TMS, Spravato, medications, etc.)

Coordinate TMS and Spravato treatment schedules

Answer multi-line phone system and manage patient inquiries

Maintain accurate patient records in the EMR

Collect co-pays and assist with billing-related questions

Ensure HIPAA compliance and patient confidentiality at all times

Required Qualifications

Bilingual: English & Spanish (REQUIRED)

Previous experience in a psychiatric or mental health office

Knowledge of TMS and Spravato treatments

Experience with insurance verification and prior authorizations

Strong appointment scheduling and organizational skills

Excellent communication and customer service skills

Professional appearance and demeanor

Ability to multitask in a fast-paced clinical environment

Preferred Qualifications

Familiarity with EMR/EHR systems

Experience working with commercial insurance and Medicaid plans

Medical billing or front-office healthcare experience

Job Type: Full-time

Work Location: In person