Job Summary

We are looking for a Reception Team Lead — someone with the right energy and personality, who is eager to grow, learn, and support a vibrant team culture. This role is for a driven, detail-oriented, and collaborative team member ready to play an essential part in our spa's client experience, daily operations, and continued growth. This is more than a front desk position. We need someone who can confidently lead our reception team, manage inventory support, take initiative with marketing, and be excited about the opportunity to grow into a larger leadership role over time. You’ll be the first face our clients see, a reliable presence behind the scenes, and a key support for our ever-growing team.

Responsibilities

Lead all reception operations, including greeting clients, checking them in/out, managing the schedule, answering the phone, and ensuring smooth daily flow.

Maintain a clean and inviting environment

Step in and provide front desk coverage when needed—flexibility and reliability are key.

Manage inventory: help track, organize, restock, and maintain both backbar and retail products.

Collaborate on marketing campaigns—help generate ideas, research spa trends, and work with leadership to bring fresh, creative concepts to life.

Guide clients through service and product options—help them choose the right facial or skincare product based on their needs.

Learn and stay up to date on all The Sugaring Hut services and product lines (like ZO Skin Health, Colorescience, Epicutis, etc.).

Communicate clearly and kindly with clients and teammates, helping maintain our uplifting, team-first environment.

Support the spa’s ongoing growth by anticipating needs, solving problems, and offering new ideas.

Qualifications

Two or more years of experience as a receptionist or similar role is preferred

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills

Benefits/Perks

Flexible Schedule

Great work-life balance

Long-term growth potential into spa leadership

Ongoing training

Employee Discount

A fun, positive, supportive team that feels like family

You’re a Great Fit If You:

Are organized, proactive, and love creating systems that keep things running smoothly.

Enjoy being the glue that holds things together—someone your team can count on.

Are passionate about all things skin and skincare, and genuinely excited to learn about our brands, services, and protocols.

Take initiative, stay ahead of trends in the spa/esthetic world, and bring creative ideas to the table.

Thrive in a team environment and love helping others succeed.

Love connecting with people and making them feel comfortable, cared for, and confident in their choices.

Are excited to grow with a supportive, fast-paced business and want to play a role in helping the team flourish.

Bonus Points If You:

Have experience in a spa, salon, or esthetic practice

Are familiar with Boulevard or similar booking platforms

Are confident with Canva, Instagram, or basic marketing tools