Benefits:

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Training & development

Overview of Position: At Innovative Treatment Centers, the Receptionist/Medical Assistant serves as the first point of contact for patients while also supporting essential clinical and administrative functions. This role bridges front desk operations with medical assisting responsibilities to ensure a seamless, welcoming, and efficient patient experience. This position is responsible for maintaining the flow of daily operations by providing exceptional customer service, supporting clinical care, managing scheduling and records, and ensuring compliance with all regulatory and confidentiality standards. The individual in this role plays a vital part in creating a safe, organized, and healing environment for all persons served.

Primary Tasks

Patient Experience & Front Desk Operations

Greet patients and visitors, ensuring a warm, professional, and welcoming environment

Answer and manage incoming calls, screen and direct appropriately, and relay messages

Assist patients with questions, concerns, and general inquiries

Monitor lobby activity to ensure safety, confidentiality, and appropriate access

Maintain cleanliness and organization of the reception area

Maintain cleanliness and organization of the patient rooms/clinic

Foster a respectful, calm, and healing environment at all times

Scheduling & Intake Coordination

Schedule appointments, intakes, and assessments

Maintain provider schedules and intake calendars

Prepare and maintain intake/evaluation packets

Verify patient insurance and demographic information

Obtain prior authorizations for services and prescribed medications

Enter and update patient information in the EMR system accurately

Clinical & Medical Assistant Duties

Interview patients and record medical histories

Take and document vital signs

Obtain, document, and prepare urine drug screens

Assist providers with clinical tasks as needed

Administer medications or injections under physician supervision (if applicable)

Prepare laboratory specimens and ensure proper handling and disposal

Provide basic education to patients regarding medications and services

Documentation, Billing & Compliance

Maintain accurate and timely patient records in the EMR

Assist with billing processes, including coding and insurance forms

Respond to insurance, medical records, and third-party inquiries as needed

Ensure compliance with HIPAA and 42 CFR Part 2 at all times

Maintain strict confidentiality of all patient and organizational information

Inventory & Office Operations

Monitor and maintain inventory of medical and office supplies

Order supplies and verify receipt of deliveries

Track and maintain UA supplies and clinical materials

Coordinate maintenance for office equipment (copiers, fax machines, etc.)

Manage shredding and document disposal processes

Team Support & Collaboration

Act as a liaison between patients, providers, and administrative staff

Support clinical and administrative teams to ensure efficient workflow

Assist with training or guidance of staff when needed

Adapt to changing priorities and organizational needs

Perform other duties as assigned

Required Skills, Experience, and Education

High School Diploma or GED required

Active Certified Medical Assistant (CMA) certification required

Strong communication and interpersonal skills

Excellent customer service and client-centered approach

Ability to multitask and manage competing priorities

Proficiency with EMR systems and basic computer applications

Knowledge of medical terminology and basic clinical procedures

Ability to maintain professionalism and confidentiality at all times

Proficiency with obtaining prior authorizations for Medicaid, Medicare, and commercial insurances

Experience/knowledge of CoverMyMeds and Carelon Behavioral Health prescription prior authorization processes

Fluency in both English and Spanish is required

Preferred Skills, Experience, and Education

At least one (1) year of experience in a medical or behavioral health setting

Experience with insurance verification and medical billing

Experience with phlebotomy and laboratory procedures

Familiarity with behavioral health services and workflows

Special Job Requirements

Strong organizational and time management skills

Ability to work both independently and collaboratively

Flexibility and adaptability in a fast-paced environment

Ability to handle sensitive situations with professionalism and care

Commitment to maintaining a safe, respectful, and inclusive environment

Technologically proficient or willing to learn new systems