About the Role:

Physical Therapy Center of Chesapeake is looking for a friendly and organized Receptionist to be the welcoming face of our clinic in Chesapeake, VA. This is a fantastic opportunity to join a dedicated healthcare team where your people skills and attention to detail will make a real difference in patients' lives every day.

Responsibilities:

Greet and check in patients in a warm, professional manner upon arrival

Answer and direct incoming phone calls, emails, and patient inquiries

Schedule, confirm, and manage patient appointments using clinic scheduling software

Verify insurance eligibility and collect co-pays at time of service

Maintain accurate patient records and update demographic information in EMR system

Coordinate communication between patients, therapists, and clinical staff

Manage front desk operations including filing, faxing, and general administrative tasks

Requirements:

High school diploma or equivalent required; associate degree a plus

Prior experience in a medical or healthcare front desk/receptionist role preferred

Familiarity with medical insurance verification and co-pay collection

Proficiency with EMR/scheduling software and Microsoft Office Suite

Excellent verbal and written communication skills

Strong multitasking ability in a fast-paced clinical environment

Compassionate, patient-focused demeanor with a professional appearance

About Us:

Physical Therapy Center of Chesapeake is a trusted provider of physical therapy services in the Chesapeake, VA community, committed to helping patients recover, move better, and live healthier lives. Our patients love us for our personalized, hands-on approach to care and our warm, welcoming clinic environment. Our team members thrive here because of our collaborative culture, supportive leadership, and the genuine satisfaction that comes from making a positive impact on patients every day.