Benefits:

401(k) matching

Paid time off

Training & development

Summary

The Receptionist plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Receptionist is responsible for maintaining a high level of customer service and assisting with general office duties.

Primary Responsibilities

Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.

Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.

Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.

Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.

Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.

Perform other job-related duties as assigned.

Education and Experience Requirements

High school diploma/GED is required.

Previous receptionist/office experience preferred.

Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.

Proficiency in using various digital tools and technologies to complete job tasks efficiently.

Experience in the restoration, construction, or insurance industry is a plus.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.