Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid Time Off

Opportunity for Advancement, if desired

Job Summary The Front Desk Receptionist provides excellent customer experience for potential and existing customers. This will be the first interaction that is held in our agency, and we are looking for someone who is highly engaging and knowledgeable. You should be able to identify opportunities to cross-sell and coordinate with sales specialists for follow-up.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills·

Will need to be licensed to sell insurance with the State of Minnesota within 30 days of hiring - we will assist with that process.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.