Benefits:

401(k) matching

Employee discounts

Position Overview

We’re seeking a part-time polished, service-driven Receptionist / Patient Care Coordinator for Foxboro and Franklin to be the welcoming face and voice of our medical spa. In this role, you’ll deliver a luxury-level patient experience from the first phone call to post-visit follow-up, while keeping the front desk running smoothly managing phone calls, texts, and client flow.

Key Responsibilities

Patient Experience & Front Desk

Greet patients warmly, check them in/out, and ensure a seamless, elevated visit flow

Create a calm, organized, and hospitality-forward environment (music, refreshments, waiting area presentation)

Anticipate patient needs and resolve concerns with empathy and professionalism

Scheduling & Coordination

Manage provider schedules and appointment bookings with a focus on efficiency and patient convenience

Confirm appointments and handle reschedules/cancellations

Coordinate consultations, treatment series, and follow-up visits; track treatment plans and timelines

Phone, Text, and Email Communication

Answer calls and respond promptly to texts with confident, friendly communication

Educate patients on next steps (prep, aftercare, timing) within scope; escalate clinical questions appropriately

Payments, Memberships, and Retail

Collect payments, process gift cards, memberships/package, and loyalty programs

Educate patients on services, packages, and skincare recommendations (non-clinical) to support sales

Maintain product merchandising standards and assist with inventory tracking and restocking

Administrative & Compliance Support

Maintain accurate patient records in the EMR/CRM (demographics, communications, appointments)

Ensure completion of intake forms, consent forms

Support clinic policies around privacy, professionalism, and service standards

Qualifications

1–3+ years of front desk, hospitality, or patient coordination experience (med spa/dermatology/plastics preferred)

Excellent communication skills—confident phone etiquette and strong writing (texts)

Strong organizational skills and ability to multitask in a fast-paced, high-touch environment

Comfort with sales conversations in a service-first way

Proficiency with computers and scheduling software; EMR/CRM experience a plus (e.g., Aesthetic Record, Zenoti, Mya, Symplast, etc.)

Professional appearance and demeanor aligned with a luxury brand

What Success Looks Like

Patients consistently feel welcomed, cared for, and informed

Front desk operations are accurate, clean, and efficient—cashout and documentation are on point

Requirements

Ability to stand/sit for extended periods, lift up to ~20 lbs, and work at a computer/phone throughout the day

Flexibility with work schedule to include evening hours and an occasional Saturday

Willing to work at either location as needed to cover vacations/sick calls

Benefits

Competitive pay

Employee discounts on services/products