Job Summary

We are seeking a highly motivated Receptionist to join our team. In this role, you will assist our case managers with various tasks, gaining valuable experience in the Personal Injury, Traffic, and Criminal matters we handle at the firm. You will communicate with clients, compile case materials, and conduct research. The ideal candidate is detail-oriented, calm under pressure, and comfortable working in a fast-paced legal environment.

Responsibilities

Answer all incoming calls and redirect them to the appropriate case manager

Answer any preliminary questions an existing or potential client may have

Scan and upload all incoming mail

Draft and send certified mail

Conduct initial intakes for new leads and schedule consultations

Send retainer packets and convert clients into our case management software, MyCase

Request photos and preliminary documents from clients

Obtain police and traffic collision reports.

Ensure that case-related documents are well organized

Provide general administrative support

Qualifications

Ability to multitask and work well under pressure

Prior receptionist or administrative experience preferred

Law firm experience strongly preferred, but not required (Criminal or PI a plus)

Proficient in Microsoft Office/Adobe

Experience with MyCase or legal case management software preferred

Strong organizational and multitasking skills

Professional communication skills (written and verbal)

Ability to handle confidential information appropriately

Bilingual a plus, but not mandatory