At Vasquez Law Firm, we believe strong operations fuel strong advocacy. As we continue to grow and serve our communities with excellence, we’re excited to open a Client Relations Specialist position at our Orlando office. This opportunity is open to current VLF team members across all departments, as well as external candidates who align with our values. If you’re passionate about organization, teamwork, and being the backbone of a high-performing office, we encourage you to apply—or help us spread the word. The Client Relations Specialist is the first point of contact for clients and visitors, ensuring a welcoming and professional experience. This role manages front desk operations, document handling, and client coordination while maintaining a clean and organized reception area. The Client Relations Specialist also assists with administrative tasks, scheduling, and payment processing to support efficient office operations. The Client Relations Specialist plays a vital role in ensuring a positive client experience, smooth front desk operations, and accurate document handling. This position requires strong communication skills, attention to detail, and a proactive approach to office management. Responsibilities: Key Performance Indicators (KPIs): • Client Check-in Efficiency: 100% of clients greeted and checked in within 2 minutes of arrival. • Document Processing Accuracy: 100% of documents scanned and correctly classified on the day received. • Mail & File Organization: All incoming legal documents are tracked and distributed within 24 hours. • Client Satisfaction: Maintain 95% positive feedback from clients on reception experience. • Payment Processing Efficiency: 100% accuracy in receiving and recording client payments. • Office Readiness: Reception and client areas are maintained in clean and organized condition at all times. Client Interaction & Front Desk Management • Greet and check in with clients upon arrival , ensuring a warm and professional experience • Offer water to clients and maintain a welcoming reception environment • Notify attorneys and staff of in-person consultations promptly • Provide quotes for walk-in clients regarding traffic cases for in-house counties • Schedule and complete pre-screenings for walk-in PNCs requesting consultations Document Handling & Processing • Receive and scan incoming documents, ensuring proper classification Ensure confidentiality and proper handling of original documents, including: • Reference Letters • Criminal Records • Sealed Medical Documents (must remain sealed) Make copies of essential documents when the admin is not available, such as: • Passports • Social Security Cards • Birth Certificates • Family Photos • Tax Documents • Prepare contracts for new clients , ensuring all necessary documentation is completed • Open new matters within the Clio case management system Mail & Office Organization • Receive, sort, and distribute incoming mail ; sign certified mail as needed • Manage legal documents sent via mail to all offices, ensuring accurate tracking • Maintain a system to track file movement , including: • Who received the document • Who it is assigned to • Date sent and received • Retrieve files from storage and ensure the filing system remains organized • Keep business cards stocked and place orders when inventory is low Payment Processing & Office Support • Receive and process client payments , ensuring accuracy and documentation • Assist clients with court cost payments when the system is functional • Maintain inventory of office supplies , notifying office management when restocking is needed • Restock and maintain cleanliness in the client restroom and reception area Qualifications: • Experience in a client-facing role, ideally within a legal or professional services environment • Ability to manage multiple tasks efficiently, ensuring a seamless client experience • Proven track record of maintaining confidentiality and handling sensitive documents with care • Strong communication skills to effectively interact with clients, attorneys, and staff • Proficiency in using case management systems, such as Clio, or similar software • Attention to detail in document processing, ensuring accuracy and proper classification • Ability to maintain a clean and organized reception area, enhancing the client experience Compensation: $15 - $17 hourly

• Key Performance Indicators (KPIs):  • Client Check-in Efficiency: 100% of clients greeted and checked in within 2 minutes of arrival.  • Document Processing Accuracy: 100% of documents scanned and correctly classified on the day received.  • Mail & File Organization: All incoming legal documents are tracked and distributed within 24 hours.  • Client Satisfaction: Maintain 95% positive feedback from clients on reception experience.  • Payment Processing Efficiency: 100% accuracy in receiving and recording client payments.  • Office Readiness: Reception and client areas are maintained in clean and organized condition at all times. Client Interaction & Front Desk Management  • Greet and check in with clients upon arrival, ensuring a warm and professional experience • Offer water to clients and maintain a welcoming reception environment • Notify attorneys and staff of in-person consultations promptly • Provide quotes for walk-in clients regarding traffic cases for in-house counties • Schedule and complete pre-screenings for walk-in PNCs requesting consultationsDocument Handling & Processing  • Receive and scan incoming documents, ensuring proper classificationEnsure confidentiality and proper handling of original documents, including:  • Reference Letters  • Criminal Records  • Sealed Medical Documents (must remain sealed) Make copies of essential documents when the admin is not available, such as:  • Passports  • Social Security Cards  • Birth Certificates  • Family Photos  • Tax Documents  • Prepare contracts for new clients, ensuring all necessary documentation is completed • Open new matters within the Clio case management systemMail & Office Organization  • Receive, sort, and distribute incoming mail; sign certified mail as needed • Manage legal documents sent via mail to all offices, ensuring accurate tracking • Maintain a system to track file movement, including:  • Who received the document  • Who it is assigned to  • Date sent and received  • Retrieve files from storage and ensure the filing system remains organized • Keep business cards stocked and place orders when inventory is lowPayment Processing & Office Support  • Receive and process client payments, ensuring accuracy and documentation • Assist clients with court cost payments when the system is functional • Maintain inventory of office supplies, notifying office management when restocking is needed • Restock and maintain cleanliness in the client restroom and reception area • Receive email forms from Immigration LA, print, add signature tabs, and place them in the "Coming to Sign" box