Job Description

Our client's mission is to help everyone find their place in the world. They were founded in 2012 and have been revolutionizing the **real estate industry **with their end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

They are currently seeking a temporary Office Administrator to join them in one of their offices in Austin, Texas

Position details:

• 2 days per week— 8:30-5pm CST

• Possibility of slightly more on an ad hoc basis

• Minimum 16 hours per week

• 4 month comittment to start (possibility to extend)

_ Role Overview_

The Office Administrator (OA) is a core in-office role in all of our sales offices. This position reports to and supports the Agent Experience and Sales Management Teams in ensuring a seamless and exceptional office experience. The OA demonstrates dynamic customer focus, positivity, approachability, flexibility, and capabilities to perform in a fast-paced environment. An OA is the first impression for the office, ensuring the office runs efficiently, providing our customers unparalleled service, and playing a critical role in the daily operations of the office.

Front End | Agent Facing Behaviors

• Serves as the face of the office by welcoming and coordinating guests and providing a high-touch experience

• Builds and nurtures relationships with all customers in the office through frequent touch bases throughout the day

• Provides services including but not limited to: recognition, networking, community, and retention

• Maintains office environment by ensuring the office stays clean, stocked and organized throughout the day

• Answer and direct all incoming calls to the appropriate parties.

• Solves problems as they occur; escalate facilities/office issues as needed

• Print projects submitted by agents according to company printing policy

Back End | Administrative Tasks

• Manage and execute the office’s standard operating procedures

• Ensure cleanliness and overall organization of all areas of the office at all times, including reception, conference rooms, kitchen, and general common areas

• Oversee planning and logistics associated with office-based events and meetings

• Manage internal communications including office updates per the guidance of Sales Manager

• Field internal and external general office inquiries

• Liaise with Fed-Ex, UPS, USPS, etc. for all incoming and outgoing packages

• Collect and distribute all incoming mail

• Assist as needed with facilities management inquiries and service requests for the office and escalate as necessary

• Communicate with team members to maintain and order necessary office supplies from appropriate vendorsWork collaboratively with other team members and departments to champion questions and feedback on behalf of agents.

• Partner closely with the Operations Managers and Sales Managers to support them with anything they need.

• Maintain the internal roster of agents to ensure the directory is up to date.

• Sales Meeting preparation: Setting up for in-office Sales meetings. Welcoming the presenters and introducing them to the Sales Managers prior to the meetings. Setting up food/coffee/seating and breaking down/cleaning up before and after Sales meetings every Wednesday.

Qualifications

• 1-2 years previous experience in customer service, office management, hospitality, or operations

• Ability to come on-site in Austin office

• Previous experience in real estate a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Strong verbal communication and presentation skills

• Meticulous attention to detail, highly organized

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Additional Information

All your information will be kept confidential according to EEO guidelines.