Benefits:

Dental insurance

Health insurance

Paid time off

Opportunity for advancement

Vision insurance

SERVPRO® of Braun Station

Reconstruction Job File Coordinator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

· On call Rotation

. Occasional after hours work

. Handle project managers calendars

· Add notes for all jobs in progress daily

· Review and validate initial field documentation

· Answer phones and intake call, dispatch to correct department

. Add new customers to CRM systems

· Complete and review/audit job file documentation for upload and the audit process and or close-out

· Monitor job file and audit status

· Assist as needed

Position Requirements

· 2+ year(s) of administrative or office-related experience

· Experience with job file processes, and quality assurance a plus

· Experience in service industry environment a plus

· Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

· Polite, confident, and excellent customer service skills, including listening and questioning skills

. Ability to handle interruptions and stay on task

· Ability to remain calm and professional during tense or stressful situations

· Excellent organizational skills and strong attention to detail

· Very self-motivated and goal-oriented

· Ability to multi-task

· Capability to work in a fast-paced, team-oriented office environment

· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

· Ability to learn new software, including Xactimate® and proprietary software

· Minimum of HSD/GED preferred

· Ability to successfully complete a background check subject to applicable law

Hours

· 40 hours/week, flexible to work overtime when required

· Vary between 7 a.m. and 7 p.m. and must be available for on-call weekend rotation

PayRate

Competitive pay based on experience.

SERVPRO®of ( ) is an EOE M/F/D/V employer

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.