Benefits:

Employee discounts

Job Title: Recovery Lounge Team

Company: Cowboys Fit

Directly Reports to: Operations Manager

Department: Operations

JOB DESCRIPTION

The Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

Recovery Lounge Team members are the heartbeat of the lounge. You will be responsible for:

Maintaining an active knowledge of all Recovery services and promotions

Contacting new members to get them set up with their complimentary services

Advising members and guests on services that will help them meet their goals

Driving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retail

Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks

Ensuring that all members and guests check in and have active memberships

Collecting dues and updating billing when appropriate

Assisting members and guests with all inquiries and concerns

Reporting all issues in a timely manner

Contributing to maintaining the club-wide standards of cleanliness

Assisting other departments when necessary

Attending all required meetings

Maintaining an active and working knowledge of Cowboys Fit as a company, as well as services and promotions

Remain proficient in policies and directives as outlined in the Member Services and Recovery Playbook

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

WORK SCHEDULE

Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.