Job Description

The Behavioral Health Recovery Services Community Case Manager (RSCCM) serves as a member of a multi-disciplinary patient care team for NATIVE HEALTH’S Recovery Services/Behavioral Health Division. The RSCCM provides case management services that support the treatment goals of the patients' care plan. The Recovery Services Community Case Manager represents the company professionally and positively to enhance and promote the core values and mission of NATIVE HEALTH, always exercising utmost discretion, diplomacy and tact in customer transactions.

KEY ACCOUNTABILITIES:

1. Provides case management to persons who are experiencing homelessness, domestic violence/sexual assault, human trafficking and may be in the following settings: Encampments, on the street, survivors of the fraudulent sober living homes or at risk of homelessness.
2. Supports the Recovery Support Team and the Domestic Violence and Prevention Case Manager.
3. Participate in quality improvement and quality assurance activities for the department.
4. Supports the organization as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of case management practices.

2. Foster a person-centered approach and maximize patient self-determination.

3. Demonstrates respect for the patient’s preferences, interests, needs, culture, language, and belief system.

4. The ability to work independently and successfully balance time in the community with clients as well as with community partners.

5. Positive attitude and the ability to advocate on behalf of the patient’s needs.

6. Knowledge of existing social and behavioral health resources for patient care.

7. Excellent written and verbal communication skills and ability to establish rapport.

8. Good documentation skills, including detailed and accurate documentation.

9. Mental health/substance abuse terminology knowledge and understanding.

10. Knowledge of mental health issues of the populations served.

11. Ability to work independently with a strong sense of focus, task-oriented, non- judgmental, and clear sense of boundaries.

12. A strong sense of and respect for confidentiality.

13. Courteous, honest and professional always.

14. Customer service oriented.

15. Ability to plan work and carry out assignments effectively

16. Excellent computer skills with Microsoft Office and electronic health record.

17. Remain current and complete assigned Relias Trainings by deadline.

Qualifications

1. Bachelor’s degree in behavioral health or social services related fields strongly preferred (or experience equivalent). Master’s degree is preferred.
2. Two years of related case management experience is required. Experience working with underserved and diverse populations is preferred.
3. Experience in NextGen EHR preferred.

Standard Employment Requirements:

1. Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
2. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
3. Must pass substance abuse testing upon employment and submit to random testing during employment.
4. Must provide an updated immunization (IZ) record at the time of employment.
5. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
6. Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.