National publicly traded commercial real estate investment firm is hiring an interim-to-hire Director of Security Operations for their Seattle and New York offices. Both roles will be in-house immediately versus remote. Must have security operations, infrastructure and staff management experience, plus business continuity/emergency plan adoption. As this is an extremely high visibility role(s), candidates must have excellent communication both oral and written.

Essential Duties and Responsibilities:

Security Operations

• Provide strategic regional oversight of security operations, infrastructure, technology and personnel
• Conduct planning and implementation of physical security systems
• Develop strategic plans and countermeasures to mitigate against criminal threats
• Safeguard personnel, property, and proprietary information by developing effective security protocols, procedures, and operations
• Prepare security briefings and written reports to leadership personnel as required
• Collect criminal intelligence from open source and law enforcement resources
• Prepare intelligence products, incident reports, and threat analysis
• Prepare security escalation plans and ensure security staff are prepared to execute
• Perform predictive assessments and recommend preemptive strategies to deter, detect, and respond to criminal threats
• Develop regional security priorities and ensure they are met and surpassed
• Develop relationships with neighboring security directors, law enforcement, emergency services, and participate in security industry networking, education and events
• Be a liaison and security resource to tenants regarding site security issues
• Be a liaison to local precincts and other city agencies to promote cooperation in resolving site security issues
• Be proficient and stay abreast of security technology, including CCTV cameras, card access, and visitor management systems
• Develop and oversee the annual security budget of multiple properties and manage operations within that budget
• Provide consulting support and make recommendations to management regarding appropriate, timely and necessary replacements or enhancements to existing assets, new developments, and acquired assets

Security Staff Management

• Oversee security vendor to ensure compliance with terms of contract, to include billing oversite and invoice audits
• Supervise site vendor security managers to ensure security violations and incidents are observed, investigated, resolved, and reported
• Supervise site vendor security managers to ensure continuous development and growth of security operations
• Supervise site vendor security managers to ensure staff appearance, training, and conduct
• Supervise quality control of security operations and ensure security incidents are handled in a comprehensive, diligent, and timely manner
• Ensure operational readiness of security staff
• Develop competitive bid, standard requirements, and analysis to review and change security vendors when required
• Develop relationships with facility representatives through customer service and relationship building
• Supervise professional development of vendor security staff

Emergency Management and Business Continuity

• Develop and deliver Emergency Action Plans
• Assist with the policies and management of the national Emergency Management Program
• Become proficient with the national Emergency Notification Platform
• Utilize contemporary Business Continuity principles to review and improve upon national readiness
• Advise the company as needed on security-related policies, procedures, emergencies, and infrastructure matters
• Conduct emergency action drills and training

Qualifications and Experience:

• Minimum of 8 years of proven and documented success in public safety and security, preferably as a sworn law enforcement officer or special agent, with direct and practical private-sector experience in corporate site security
• Experience with life science and tech properties highly desired
• Strong verbal and written communication skills required
• Proficiency in all Microsoft Office Products, including but not limited to, Project, Excel, Word and PowerPoint
• Experience in all aspects of security and emergency management systems, including CCTV cameras, card access and visitor management systems, emergency communication systems, fire/life safety training and planning, managing a large security staff, emergency preparedness and response, business continuity, and tenant training and customer service
• Exceptional communication and people skills required
• Enjoyment of all aspects of customer service from development of systems, to delivery of service to service follow-up
• Outgoing and energetic in community and industry organizations
• Able to work within a varying and flexible schedule to include obligations outside of regular business hours
• Experience in coaching and leading a team
• Knowledge of key liability and legal issues in security management