Job Description

Manage and lead day-to-day BANK branch operations to ensure all aspects of compliance monitoring, and transaction reviews for wires, garnishments, cash balancing, large currency transactions, and suspicious activity are completed in time. Responsible for interviewing, hiring, and training quality customer-centric CS Team members that fit the Bank's job description expectations. Have a sense of urgency in planning, assigning, and coaching up to meet company goals; address complaints and resolving problems in a timely manner. Keep RCSM and Senior Operations Officer abreast of issues and if necessary, build appropriate timelines with commitments of correct performance behavior. Proficient in understanding, executing, and training the requirements associated with opening complex and unique to simple business entity structured deposit accounts and treasury service products Foster a customer-centric team by putting the customer needs first and ensuring policy, procedures, and best practices are followed for a positive and exceptional customer service experience. Point of contact for branch facilities, including office supplies, key control, employee onboarding & offboarding, security training, alarm testing, branch currency & coin orders.

Manage customer support for all deposit products and treasury management products and services; Be the point person for your team to troubleshoot and resolve issues; Dive deeper to understand root causes and resolve issues with the team as they arise. Utilize all applicable resources such as Help Desk, Fiserv ServicePoint, internal guides & procedures, and other available platforms. Process exception items for NSF, stop payment, hold, and non-post transactions in a timely manner and communicate to Operations Support team to ensure Bank does not take a loss due to untimely decisions. Support the Bank’s sales culture and train CS Team to recognize cross-selling opportunities when interacting with customers. Highlight successes to reinforce positive performance behavior. Ensure all branch certifications are completed within the assigned timeframes. Perform other duties as assigned Required QualificationsBachelor’s degree in Finance, Business, or other related areas; or 5-7 years equivalent work experience Exceptional oral and written communication and interpersonal skills consistent with requirements to be successful in coaching, mentoring, and building a customer-centric teamWorking knowledge of deposit and treasury products and services typically used by companies in the small-to-medium-size (SME) business segment Effective leadership skills Effective written and verbal communication skills Strong problem-solving techniques Preferred Qualifications

Company Description

Excellent Bank, great package, and bonus structure!