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ABOUT RED APPLE FIREWORKS:

THIS POSITION WILL WORK OUT OF OUR HQ OFFICE IN LAS VEGAS, NV.

We are RED APPLE FIREWORKS and we are a growth-oriented, untraditional team with global branding initiatives for our amazing fireworks creations. And guess what? WE ARE KILLIN' IT.

We are comprised of a diverse core team of experts that love to collaborate to build amazing things for our customers.

We value open, clear communication & constructive feedback and place a high value on making sure our people are growing at the rate they want to.

We believe an in-office experience ignites a highly engaged culture to drive extreme innovation, spark serendipitous interactions, and build strong relationships.

We are in HYPERGROWTH MODE!!! This means we are launching all our efforts to build the infrastructure needed to meet the demands of our future – TODAY!!!

CUSTOMER SUCCESS TEAM MEMBERS RESPONSIBILITIES:

• Find ways to make the service we provide BOOM and go off with a BANG
• Answer inbound queries from phones, emails and chats
• Contribute to our help center at help.redapplefireworks.com
• Educate our customers on sales or new products
• Support our customer success department and continue to drive efficiencies
• Improving our automatic responses via our chat widget
• Advocating on the customer's behalf for requested additions to our website
• Process incoming orders and review pending in-store pick up orders
• Notify customer service manager with any issues and/or complaints brought up by customers
• Openly communicate with fellow team members to get your job done effectively
• Continuously expand product and process knowledge to provide recommendations and assistance to customers

DESIRED QUALIFICATIONS FOR THE POSITION:

• 2+ years of experience in a similar position with retail/sales experience
• Open availability 
• Solutions oriented with a guide of always looking for the "YES"
• Ability to take a project from start to completion
• Familiarity with various types of administrative duties
• Great computer knowledge with the ability to be an expert in multiple data systems
• High attention to detail
• Organizational skills with a strong ability to stay focused on the task at hand
• Excellent written and presentation skills
• Experience with Google Suite
• Ability to work well with others and requires minimal supervision

COMPENSATION:

• Competitive salary package based on experience
• PTO, healthcare, 401k
• Being able to say you work at a FIREWORKS COMPANY!
• Red Apple Fireworks: If you require alternative methods of the application or screening process, please let us know.