Job Description

As a knowledge manager on our team, you’ll train and maintain front-end support for KM sites, make recommendations, and execute KM strategies, plans, processes, tools, assessments, and meeting management practices. You will assist with the development of KM roadmaps to improve the client's business operations and facilitate the sharing and leveraging of best business practices from the KM community. Additionally, you’ll contribute to functional expertise for the management of client deliverables, leverage industry best practices, and develop client-ready products, including technical guides, knowledge-based articles, user acceptance testing documentation, briefings, reports, and internal communications.

You will assist in aligning processes and technology to enable information sharing by analysts and organizations for analytic production, as well as use central and peripheral databases, content management, record management systems, and shape workflow and processes. You will research, organize, write, edit, and produce written content for use in a wide variety of formats including user guides, knowledge base articles, and stakeholder communications. Recommend overall organization and layout, editorial standards, and publication methods. Assist in identifying content to repurpose for multiple channels. Finally, you will be responsible for compiling reports on performance and usage metrics and future requirements for existing knowledge management capabilities.

Qualifications

Required Qualifications:

• 3+ years of experience in a professional knowledge management work environment
• Experience with developing technical manuals, procedures, or user guides
• Experience with developing and maintaining SharePoint, Confluence, or Strapi, site collections
• Experience with using Microsoft Office Suite and KM fundamentals and tools
• Knowledge of KM principles, procedures, and processes in a DoD environment

Desired Qualifications:

• Experience working alongside analysts, developers, and subject matter experts
• Experience working as a technical writer or editor in a technology or IT field
• Experience with developing, executing, or updating a content strategy
• Experience with Content Management Systems
• Knowledge of software applications
• Ability to pay strict attention to detail
• Possession of excellent oral and written communication skills

Additional Information

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights