Job Description

• Provides customer support for CAS2Net 2.0 by responding to questions, system configuration, and data administration requests submitted to the Service Desk and AcqDemo Contact mailbox;
• Maintains the CAS2Net 2.0 User Guide;
• Reviews and provides feedback for updates to any training materials;
• Analyzes CAS2Net issues to advise and educate users through verbal communication, job aids, and other information resources;
• Analyzes manual business processes to translate customer business requirements into technical acceptance criteria and provides recommendations for new technologies to better meet program goals;
• Provides in-person and online instructor-led training sessions, as required;
• Facilitates biweekly sprint backlog grooming to prioritize the development of tasks to complete in the upcoming sprint and sprint review/planning sessions to review changes being released for user acceptance testing and validate requirements for tasks being worked before the sprint starts;
• Provides monthly AcqDemo demographics to update the AcqDemo website;
• Coordinates with CAS2Net testers to complete user acceptance testing and provide results to development staff;
• Develops Pay Pool Advisories to communicate AcqDemo-related information to participating organizations;
• Provides agendas, meeting minutes, release notes, advisories, and other AcqDemo communications.

Qualifications

REQUIRED SKILLS/QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Knowledge of the Agile Scrum development methodology to facilitate the continuous iteration of planning, developing, testing, and releasing business value to CAS2Net web application users
• Expert knowledge of Microsoft Office products to develop training materials, user guides, presentations, agendas, meeting minutes, release notes, and other communications related to the AcqDemo program

DESIRED SKILLS/QUALIFICATIONS

• Experience in HTML, SharePoint, and other web deve60lopment tools
• Knowledge of alternative personnel systems (e.g., Defense Civilian Intelligence Personnel System and Air Force Laboratory Personnel Demonstration Project)
• Knowledge of Federal Government human resources policies and procedures

Additional Information

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.  EEO IS THE LAW