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Full Time Customer Service Representative

Red Label Enterprises

Full Time Customer Service Representative

Van Nuys, CA
Full Time
Paid
  • Responsibilities

    Job Description

    COMPANY OVERVIEW Red Label is a premier marketing firm who, at the core of it all, is in the business of people. Our staff is comprised of highly motivated, perceptive, and passionate individuals that are committed to personal and professional growth. For the past 18 years, Red Label has been servicing the greater Los Angeles area. As a leader in their space, Red Label works alongside fortune 500 and Government clients to help expand their brand reach. Additionally, throughout the duration of the COVID-19 pandemic, Red Label has remained an essential business.

    So where do you come into play here? While most companies have decided to downsize this year, we have chosen to do the opposite: we are GROWING. Above all else, we are looking for individuals who are eager to learn, have a positive attitude, and possess a strong work ethic. PAID TRAINING IS PROVIDED.

    WHY RED LABEL?

    • Pay starts at $20/hr
    • Paid training in customer service, marketing, communications, and leadership
    • Job security (no one has been laid off or had hours cut due to the pandemic)
    • Weekly paycheck
    • Optional additional weekend hours offered
    • Growth potential within the company
    • Learning environment
    • Optional weekly team building activities
    • Extraordinary team atmosphere
    • Mileage reimbursement
    • Free financial literacy classes
    • 401k and health benefits

    QUALIFICATIONS AND REQUIRED SKILLS:

    • Ability to learn CRM software and applications
    • Must be able to work independently with moderate to minimal supervision
    • Maintain confidentiality of all client and customer information collected
    • Can type at least 40wpm on a mobile device
    • Ability to stand and walk for extended periods of time
    • Capable of establishing and maintaining relationships with clients and customers
    • Effective oral and written communication skills
    • Easily adaptable in a fast paced environment
    • Must be able to pass a government background check
    • Must be at least 18 years of age
    • U.S. Citizenship or work authorization
    • Must have reliable transportation
    • Experience in customer service and/or marketing is preferred

    EXAMPLES OF ESSENTIAL FUNCTIONS:

    • Resolves any problems, questions, or concerns with professionalism and open communication
    • Gains knowledge of systems implemented during each customized client promotion/field campaign
    • Assists in executing projects in alignment with the overall goals of the company
    • Participates in service, brand, and product knowledge training
    • Utilizes knowledge of products, services, and brands
    • Responsible for inventory tracking
    • Stays informed of company and client policies, procedures, and promotions
    • All other tasks as needed by the Management team
     
    

    Red Label Enterprises is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.