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Customer Service Representative

Red Label Enterprises

Customer Service Representative

San Fernando, CA
Full Time
Paid
  • Responsibilities

    As an essential business, Red Label Enterprises has continued to not only service their clientele, but has also been able to continuously provide a stable work environment for all staff members. During these times, no matter what they’ll bring, Red Label will continue to serve the greater Los Angeles community just like we’ve been doing for the last 17 years.

    We are currently searching for individuals who have an interest in customer service, marketing, and community outreach. No experience? No problem! Paid training is provided for all new team members.

    WHY RED LABEL:

    • Job security (no layoffs have occurred due to COVID)
    • Learning environment
    • Team atmosphere
    • Paid training in customer service, marketing, and communications
    • Weekly paycheck
    • Full time and part time schedules available
    • Optional weekend hours
    • Stable income (paid on an hourly basis)
    • Optional bi-monthly activities paid by the company (i.e. trips to Six Flags, Raging Waters, Clippers games, etc.) (pre-COVID)

    WHAT WE’RE LOOKING FOR:

    • High interest in marketing and customer service
    • Upbeat and positive attitude
    • Genuine interest in helping others from all walks of life
    • Willing and eager to learn
    • Self motivated and driven
    • Ability to problem solve
    • Efficient communicator
    • Comfortable working solo or in a team
    • Readiness to improve and strengthen skill set

    JOB REQUIREMENTS:

    • Able to multitask, prioritize, and manage time effectively
    • Stays informed of company and client policies, procedures, and promotions
    • Resolves any problems, questions, or concerns with professionalism and open communication
    • Builds rapport with customers and colleagues
    • Ensures the highest level of effective communication and leadership daily
    • Builds knowledge of systems implemented during each customized client promotion/field campaign
    • Utilizes knowledge of products, services, and brands
    • Assists in executing annual projects in alignment with the overall goals of the company
    • Provides swift and attentive service
    • Participates in service, brand, and product knowledge training