Evening Hotel Front Desk Clerk (3PM-11PM) We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Mitigate customer complaints as needed • Bookkeeping: keep accurate records of all hotel guest account information • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications: • 1+ year of hotel industry experience or related job preferred • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Has experience answering telephone calls and troubleshooting stressful situations Compensation: $14 - $16 hourly

•