Job Description

Ready to start your career in a thriving eCommerce business and learn the secrets of the trade? Your opportunity has arrived!

Our fast-growing eCommerce business looking for support staff to help manage various aspects of our online stores. The position is entry level with significant opportunity for advancement for those who are motivated and self-driven. You will work directly with our eCommerce team starts in an operational support role. Attention to detail and being highly organized are critical skills for this role.

We’re building a lifestyle brand that’s focused on helping the environment and communities around us. With that in mind, we’re looking for applicants who are invested in their communities and causes.

Essential Responsibilities:

• Performs general office duties, such as ordering supplies, prepares invoices, reports, memos, letters, and other business documents, and performing basic bookkeeping work when needed
• Provide customer service by respond to routine online store customer’s enquiries via e-mail and telephone.
• Provides clerical support to other departments. Participate in creative briefings and make presentations to leadership, as needed. Assist to manage multiple projects and work collaboratively with others on the team to meet deadlines.
• Plan office events, encourage and improve cross-department internal communication, taking meeting notes.
• Assists manage fulfilment orders by creating shipping label, packing list and coordinate shipping schedule with our logistic partners.
• Help manage and inventory data, provide weekly and monthly analytics of online marketplace sales data, analyze for changes and accounts. Track POs and manage supply chain to streamline operations from oversea vendors to our warehouses and across different online marketplaces.
• Work closely and collaborate with cross-functional teams including copywriters, marketing, as well as creative agency partners when necessary.
• The company reserves the right to add or change duties at any time.

Qualifications:

• WORK ETHIC: Possesses a strong willingness to work hard and sometime long hours to get the job done. Has a track record of working hard.
• COMMUNICATION: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.
• TEAMWORK: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• EFFICIENCY: Able to produce significant output with minimal wasted effort
• HONEST/INTEGRITY: Does not cut corners ethically. Earn trust and maintains confidence. Speak plainly and truthfully.
• ATTENTION TO DETAIL: Does not let important details slip through the cracks or derail a project.
• PERSISTENCE: Demonstrates tenacity and willingness to go the distance to get something done.
• PROACTIVITY: Acts without being told what to do. Bring new ideas to the company.

Company Description

ROC is a fast growing small business with big goals, located in Santa Ana, CA. We are looking to add dynamic full-time team member to work from our creative office space in Santa Ana, CA where we pride ourselves on having an environment that fosters creativity and encourages a self-starter mentality. All staff are required to demonstrate strong attention to detail, high levels of accountability, and positive, proactive communication skills. We are offering competitive compensation, a fun, rewarding work environment for those who demonstrate high levels of execution and a passion for their craft.