Job Description
Hybrid/Remote
ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED
The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following Epic modules: EpicCare Ambulatory including Wisdom General Dentistry and EpicCare Link. The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules. This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organization's policies, procedures, and business operations.
Key Responsibilities
• Serve as the primary support contact for the application's end-users
• Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
• Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
• Evaluate hardware availability and software requirements
• Identify issues that arise in the application and working to resolve them
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software
• Identify and implement requested changes to the system
• Serve as a liaison between end users' workflow needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Review the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Skill Required / Desired Amount of Experience
Certified by Epic in EpicCare Ambulatory including Wisdom General Dentistry and EpicCare Link apps. / Required5Years
Epic implementation or operations support experience / Required8Years
Health IT experience / Required8Years
Familiarity with Epic tools: Care Everywhere, SmartForms, Meaningful Use, and Specialty Modules, Marketing, Demonstrations, and Procedure orders / Required5Years
Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences / Required8Years
Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, and inpatient clinical / Required5Years
Thorough knowledge of assigned data and the use of its systems via developing through test plans/scenarios / Required8Years
Familiarity with hospital outpatient department relationships and how such groups interact (referrals, discharge to SNF, ordering, scheduling, etc.) / Required5Years
Familiarity with the non-clinical external groups that need to access information about certain patients and why they need the information / Required5Years
Familiarity with dental practices' workflows, particularly the interaction of clinical users with scheduling and billing team, and patient experiences / Required5Years
Working knowledge in application development and system integration / Required8Years
Skilled in enterprise systems and familiarity with best business practices related to systems / Required8Years
Working knowledge of security protocols for systems utilized / Required8Years
Working knowledge of the current architecture of systems and information to troubleshoot problems / Required8Years
Working knowledge of the business functions and system needs of unit to develop working specifications for software application solutions / Required8Years
Ability to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updates / Required8Years
Experience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and qualityRequired8Years
Coordinate and direct computer systems and application design and development / Required5Years
Experience in assessing user needs through discussion with customer / Required8Years
Software quality assurance/testing experience / Required8Years
Able to convey technical information to client and promote understanding of relevant issues / Required8Years