Job Description

RedEx Media is searching for a highly skilled customer support representative to spearhead inbound and outbound customer service communications.

RESPONSIBILITIES:

• Respond to inbound customer support emails
• Answer incoming calls related to purchases and follow up on missed phone calls
• REVIEW AND TRACK CUSTOMER COMPLAINTS 
• LOG AND REPORT REPEATED BUGS SUBMITTED BY END-USERS
• MONITOR TRANSACTION LOGS FOR SUSPICIOUS TRANSACTIONS
• IDENTIFY AND IMPLEMENT STRATEGIES TO IMPROVE QUALITY OF SERVICE, PRODUCTIVITY, AND PROFITABILITY
• DEVELOP AUTOMATED WORKFLOWS FOR REPEATED CUSTOMER SUPPORT FUNCTIONS

REQUIREMENTS:

• 1+ years of customer support experience for a website or software company
• Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgement, common sense, and resourcefulness
• Ability to address complaints and issues with effective solutions and positive attitude
• Possesses a high-level of critical thinking
• Operates with a high level of professionalism and integrity
• Excellent written and verbal communication skills

ABOUT REDEX MEDIA:

RedEx Media builds and maintains communication marketplaces that focus on blending legacy processes and modes of communication with modern processes and technologies. NOTE: This role specifically serves the adult entertainment industry.

RedEx Media company benefits include a competitive compensation structure with opportunities for bonuses, flexible time-off, generous vacation time, and openness to work-from-home requests.

Employees can also take advantage of a casual dress-code, daily breakfast, unlimited coffee and beverages, and healthy snacks along with weekly happy hours.

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