Job Description

CUSTOMER OPERATIONS REPRESENTATIVE

Reports To: SENIOR MANAGER – CUSTOMER OPERATIONS

Location: CAROL STREAM, IL 

Work Schedule: MON. THROUGH FRI. FROM 1:00 PM TO 10:00 PM CST

For more than 19+ years, REDWOOD LOGISTICS has been helping move businesses forward by connecting our clients to winning strategies. Redwood is a next-generation leader in third-party logistics. We focus brilliant minds, technology services, and performance excellence to modernize your supply chain. Your business was never designed to be ordinary. Your logistics partner shouldn’t be either.

See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!

REDWOOD MULTIMODAL, a subsidiary of Redwood Logistics, is a full-service, non-asset brokerage company that takes pride in providing unparalleled transportation services to our customers while maintaining mutually beneficial relationships with our carriers.  Our combination of mode expertise, operational excellence and focus on safety and compliance will get our customers’ goods to their destinations.

POSITION DESCRIPTION:

As a CUSTOMER OPERATIONS REPRESENTATIVE, you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more. The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.

RESPONSIBILITIES:

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Precise data entry work which includes building orders in Redwood’s proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

QUALIFICATIONS:

• Clear and effective communication/interpersonal skills
• Ability to change focus quickly due to demands of market conditions and/or company needs
• Exceptional attention to detail
• Strong critical thinking skills
• Prior customer service experience a plus

REWARDS:

• Culture of unlimited growth with new positions and departments created regularly to support our growing customer base
• Paid maternity and paternity leave policies
• Medical, dental, vision and 401k plans (with match)
• Flexible-spending, mass transit and dependent care plans
• Health savings account, with company contribution
• Short-term, long-term and life insurance policies subsidized by company
• Cell phone discounts; reduced fees for health and fitness clubs
• Additional benefits including pet insurance, accident care and more
• Competitive referral bonus program
• Competitive PTO plans, with extra floating holiday and time off to volunteer
• Fundraising and volunteer opportunities to give back to our local and national communities