Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

POSITION SUMMARY:

The Patient Referral Coordinator works with our healthcare staff and referring offices to help us provide first-class care to our patients. As the first person our patients will talk to, we need an energetic, team player attitude with a focus on excellent customer service.

Responsibilities

Manage and process new patient referrals from referring offices

Schedule new and existing patients

Acting as a point of contact to gather patient information and facilitate referrals for necessary services

Update referring offices with appointment details

Request authorizations for services prior to appointment

Communicate respectfully and efficiently with all team members, hospital staff and referring offices regarding patient appointments

Able to obtain verification of benefits through various portals

Ensure appropriate information is updated and entered correctly in the EHR

Answer and route phone calls and emails in a professional manner

Knowledge of personal injury cases

Perform other tasks and related work as required

Qualifications

Strong communication and customer service skills

2 years of work experience as a scheduler/referral coordinator performing insurance verification, hospital or outpatient clinical office preferred

Must be highly organized with the ability to multitask

Ability to utilize Excel

High school Diploma/GED

Bilingual (Spanish)