Benefits:
Dental insurance
Free uniforms
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources
Our Mission: At Primary Healthcare Centers, our mission is to reveal God’s love through high-quality and accessible care for all. We believe in extending compassion, dignity, and excellence in all we do—especially in the way we serve our patients, their families, and our communities.
Position Summary We are seeking a compassionate and organized Referral Navigator to join our care team. This individual plays a vital role in coordinating specialty medical services and diagnostic testing for our patients, ensuring seamless access to the care they need. The Referral Navigator serves as a liaison between patients, providers, and external specialists, and will support our mission by offering personalized, accessible service grounded in love and respect.
Key Responsibilities Meet with patients to schedule specialty services or tests as ordered by medical providers
Coordinate appointment dates, times, and financial arrangements with specialty providers
Share medical records, referral requests, and orders to specialists in a timely, HIPAA-compliant manner
Educate patients on the basic requirements for procedures such as CT scans, MRIs, and X-rays
Track referrals and appointments through the Electronic Medical Record (EMR) system
Collaborate with Case Managers to assist patients with transportation, counseling, and other supportive services
Support Patient-Centered Medical Home (PCMH) efforts by contributing to process development and patient education
Follow up with outside providers to ensure patient compliance and collect test results
Participate in organizational training (PHCC, OSHA, Emergency Preparedness, etc.)
Demonstrate initiative, professionalism, and teamwork in all interactions
Qualifications Knowledge of basic medical terminology and office procedures
Proficiency with Microsoft Word and Excel
Strong organizational and communication skills
Experience with referrals and medical office systems (preferred)
Ability to maintain strict patient confidentiality
A heart for service and a commitment to our faith-based mission
Join Our Team If you feel called to serve others and want to make a meaningful difference in the lives of patients—while working in a mission-driven and faith-affirming environment—we invite you to apply today.