About the Role:

Bayon Medical Group LLC is looking for a detail-oriented and compassionate Referral Specialist to join our healthcare team in Lynn, MA. In this vital role, you'll serve as a key connector between patients, providers, and specialist networks — ensuring seamless care coordination every step of the way. If you thrive in a fast-paced medical environment and love making a difference, we want to hear from you!

Responsibilities:

Process and manage patient referrals to specialists, ensuring timely and accurate coordination of care

Verify insurance eligibility and obtain prior authorizations for referrals and specialist visits

Communicate with patients, physicians, and external providers to facilitate smooth referral workflows

Maintain accurate and up-to-date referral records in the electronic health record (EHR) system

Follow up on pending referrals and track outcomes to ensure continuity of patient care

Respond to patient inquiries regarding referral status in a professional and empathetic manner

Collaborate with clinical and administrative staff to resolve referral-related issues promptly

Requirements:

1+ years of experience in a medical office, referral coordination, or healthcare administrative role

Familiarity with insurance verification, prior authorization, and managed care processes

Proficiency with EHR/EMR systems

Strong knowledge of medical terminology

Excellent communication and interpersonal skills with a patient-first attitude

Highly organized with strong attention to detail and ability to multitask

Bilingual (English/Khmer) is a a plus in serving our diverse patient population but not mandatory

About Us:

Bayon Medical Group LLC is a trusted healthcare provider serving the North Shore MA community with a commitment to high-quality, patient-centered care. Our team is passionate about delivering compassionate medical services to a diverse and vibrant patient population. We foster a collaborative and supportive work environment where every team member plays an essential role in our patients' health and well-being.