Job Description

Title: Sr. Account Manager

Industry: Recruitment / Staffing

Employment Type: Full-time

Location:  Remote, Anywhere in US

COMPANY OVERVIEW:

Reflik is the leading talent acquisition platform that delivers top candidates to enterprises by leveraging the largest community of recruiters and search firms along with its award-winning sourcing technology platform. Companies receive ready-to-hire candidates quickly and efficiently, while streamlining their recruiting efforts. Hundreds of companies use Reflik to hire top talent, including Fortune 500 companies. Reflik’s tech-enabled solutions include Direct Hire, Contingent Hire, Digital RPO as well as Agency Management. Reflik has been featured in Forbes, CBS, TechCrunch, and other major publications. Learn more at Reflik.com

JOB DESCRIPTION:

As a Senior Account Manager, you will fill job vacancies of employers hiring full-time employees or contractors via Reflik.  Strong communication skills, both written and verbal, are essential to succeed in this role. The Account Manager will frequently communicate via phone and email with clients (talent acquisition teams of Fortune 500 companies and SME) and suppliers (staffing firms, executive search agencies, freelance recruiters) and job seekers (candidates submitted to Reflik). This is an amazing opportunity for an individual contributor who is excited about being a part of an innovative recruiting/staffing company that is transforming the industry.

KEY RESPONSIBILITIES:

• Review job applications (resumes, cover letter, salary expectations, etc.) submitted by suppliers (staffing firms, executive search agencies, freelance recruiters) to identify the ones that qualify against employers' requirements.
• Phone screen candidates and present only qualified candidates to clients. Provide constructive feedback (reason for rejection) to the agency/freelance recruiter after disqualifying a submission.
• Develop strong understanding of the job requisitions provided by clients after analyzing employers' requirements, identifying technical skills and contextualizing domain/business needs.
• Conduct in-take calls with hiring managers, build recruitment insights for agencies/freelance recruiters, create screening questions to qualify or disqualify job applicants.
• Optimize job descriptions and distribute it to suppliers via Reflik.
• Increase the number of job applications by promoting job requisitions within the supplier base (agencies and freelance recruiters submitting resumes via Reflik) via email outreach, phone, webinars etc.
• Improve the quality of submissions (job applications uploaded by agencies and freelance recruiters) by explaining the must-have and nice-to-have skills, sharing sample resumes (role model candidate profile), and educating recruiters via phone, email and webinars.
• Participate and lead Client calls, get timely feedback from clients about candidates submitted, provide Clients with analytics and reporting.
• Ability to manage client relationship at all levels, including growth through new job farming activities, and client referrals.

QUALIFICATIONS:

• Bachelor’s Degree and a minimum of 7+ years of professional work experience
• Hands-on experience with full lifecycle recruiting within Staffing/Recruitment industry (reviewing resumes, phone screening candidates, scheduling interviews with hiring managers, account farming, etc.)
• Experience evaluating and building a rapport with candidates from entry level to executive level.
• Excellent written and verbal communication skills.
• Proficiency writing succinct and effective emails without grammatical, or spelling errors is essential for this role.
• Proficiency using GoToWebinar and Zoom to organize virtual meetings with clients or recruiters.
• Intermediate level knowledge of Microsoft Excel, Word
• Entrepreneurial with the ability to understand challenges and find a way to solve them using a variety of tactics and tools.
• Fanatical customer service with the ability to manage partnerships and maintain relationships in fast-paced situations with multiple parties.
• Ability to multitask and stay organized – Work and execute multiple projects and tasks simultaneously and meet timelines.
• Ambitious, self-motivated, and relationship driven.
• Ability to work effectively independently and with team members.

COMPENSATION:

• Competitive Base Salary
• Great Commission structure
• Paid Time Off, Medical & Dental Insurance