REGENCY FURNITURE is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At REGENCY FURNITURe, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive, team oriented environment with opportunities for growth. We offer Comprehensive Benefits (medical, vision, dental, paid vacation, 401k)!
AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL:
• Answer a high volume of calls
• Support sales staff by finalizing tickets quickly and efficiently
• Handle customer concerns in person and over the phone
• Gain a thorough knowledge of policies and procedures
• Review and edit customer orders
• Create and maintain various delivery and service data
• Dispatch drivers
• Provide thorough explanation to customers about estimate times during the process (financing, policies, delivery, pick-up, etc.)
• Provide reports
• Schedule and close deliveries
• Assist with pricing, tagging, promotions and organization as needed
• Schedule service calls
• Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups)
• Follow assigned schedule
• Attend all require meetings
AS A CUSTOMER SERVICE REPRESENTATIVE, YOU MUST:
• Have a High School diploma or GED
• Have the ability to work a retail schedule including weekends, nights and holidays
• Have strong professional communication skills (bilingual is a plus)
• Possess the ability to read, analyze, and interpret common publications related to field of expertise (sales & finance contracts, delivery orders, etc.)
• Ability to respond to common inquiries or complaints from customers or vendors
• Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Be able to lift/ move up to 25 pounds, regularly
• Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows)
BENEFITS OF WORKING FOR US!