Job Description

Job Description

REGENCY MANAGEMENT SERVICES, LLC is a growing leader in home furnishings. Style and selections, as well as unbeatable prices, ensure us to are on the cutting edge in the current furniture retail market. Over twenty showrooms are conveniently located to allow our customers easy access throughout Maryland, Washington DC, and the Northern Virginia area.

We currently have an opening for an “E-commerce Associate” full-time position. This position will directly support the Ecommerce department; but will also work closely with key stakeholders within the company to develop, analyze and improve our online sales performance.

PRIMARY DUTIES

• Answer customer phone calls.
• Respond to customer emails.
• Provide customer service support for E-commerce.
• Receive, evaluate and answer customer inquiries in a timely manner.
• Resolve Ecommerce-related issues.
• Process online orders, and file invoices and related paperwork.
• Respond to customer instant messages (online live chat).
• Attend mandatory meetings.
• Other duties may be assigned.

REQUIRED QUALIFICATIONS

• Customer service experience.
• Fluent in Microsoft Office applications (Word, Excel, Powerpoint, etc.).
• Retail-related experience.
• Sales-related experience.
• Excellent communication skills.
• Call center experience.
• Experience managing and monitoring online sales.
• Creative and takes initiative to improve business processes and online sales performance.

EDUCATION

High school diploma.

Regency Management Services offers a competitive compensation and benefits package. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this position. The description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time

Pay: $14.00 per hour

Application Questions You have requested that Indeed ask candidates the following questions:

• How many years of call center experience do you have?
• How many years of Customer Service experience do you have?
• What is the highest level of education you have completed?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-time

Pay: From $14.00 per hour