Job Description

The Regional Business Manager is responsible for establishing, maintaining and evaluating all sales and support initiatives of the Sales and Marketing department to support the company’s overall goals and objectives. Also responsible for conducting operational and logistical support to enhance customer relationships and meet organizational goals and objectives.

Territory

• Phoenix, AZ; Las Vegas, NV; and San Diego, CA

Essential Duties & Responsibilities

1. Represent and promote the products and mission of the company in a positive and professional manner at all times
2. Maintain and grow business within territory as defined by management
3. Assist with account management and development of customer accounts
4. Establish leads and strategic business relationships with customers
5. Uncover and develop new accounts including introduction to Gold Standard, deal negotiations and closing of deals
6. Ensure the smooth flow of information between customers, company management and other parties involved in the sales process
7. Send or deliver marketing materials, technical documents, and price quotes to customers upon request
8. Coordinate and schedule company resources to facilitate an efficient purchase, delivery and follow-up experience for all customers
9. Conduct well organized product presentations and demonstrations to customers in personal, virtually as well as at trade shows and conventions
10. Research products and consult technical experts as needed to answer customer questions
11. Assist and maintain customer reporting and CRM data management
12. Work with Sales Operations to effectively coordinate travel and strategy to fill Opportunity funnel
13. Ensure proper documentation occurs throughout the sales process (general communication, opportunity status, customer profile, quotes and contracts)
14. Coordinate trade show logistics in conjunction with the Sales and Marketing teams
15. Follow up on leads generated by web-based advertising, trade shows, partners, etc.
16. Attend conventions, sales meetings and training programs as required by management
17. Perform additional duties as assigned by management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Must have a Bachelor of Science degree in biological science or other field related to the position. Degrees in Science or engineering are acceptable.
• Degrees in business or communications may be acceptable if technical training has been completed.
• At least 3 years previous work experience in a similar position required
• Previous experience in the medical service or medical products industry preferred
• Prior experience with diagnostics reagents preferred
• Previous sales management experience preferred

Computer Skills

• Proficient in Microsoft Word, Excel, and Outlook.
• Internet Explorer, Chrome, or Firefox
• Must be willing and able to learn other software programs as needed.

Knowledge, Skills and Other Abilities

1. Effective communication and analytical skills required
2. General Laboratory knowledge (use of equipment; pipetting; personal safety, general lab practices)
3. Technical knowledge of Immunochemistry & ELISA testing
4. Ability to communicate technical information and problems with customers and co-workers
5. Ability to learn new & existing instrumentation and software technology
6. Diplomacy and tact in resolving issues with customers and co-workers
7. Ability to travel on short notice for periods of up to one week
8. Must be able to coordinate own travel arrangement when traveling to customer sites
9. Strong business planning and organization skills
10. Must be able to work effectively in a team environment
11. Ability to meet and exceed goals
12. Must be able and willing to adhere to corporation personnel policies and practices, including attendance and punctuality requirements
13. Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices

Certificate and Licenses

• Must maintain a valid driver’s license with a satisfactory driving record

Reasoning Ability

Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Math Ability

Understanding of basic math and financial principles required for evaluating business, completing quotes and performing business reviews.

Language Ability

Must have the ability to perform all of the following in English:

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports, and legal documents
• Write reports, and business correspondence
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public as well as being able to respond to common inquiries or complaints from customers
• Translate technical information into marketing messages

Equipment

• Gold Standard Diagnostics’ proprietary equipment
• Computers, printers, and faxes

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will regularly be required to sit and stand for long periods of time; walk; use hands; reach with hands and arms; talk; hear; and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl, and may be required to lift up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus as well as see color. The employee may be required to travel for extended periods of time.

In this position, the employee will be required to work in a team environment where the noise level is usually moderate. The employee may be exposed to work near moving mechanical parts, blood borne pathogens, human serum, and toxic or caustic chemicals.

Additional Information

Compensation:

• $105k-$115k + commission

Schedule:

• Monday-Friday 7am-4pm

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA In Vitro Diagnostics Solutions is a Disabled and Veteran Equal Employment Opportunity employer.