Job Description

The Regional Chief Customer Officer is responsible for driving customer success, value realization, and long‑term account growth across a portfolio of partner‑led customers who do not hold direct service agreements with IFS. This senior leader acts as the strategic steward of the customer relationship on behalf of IFS, ensuring that customers achieve measurable outcomes from their IFS solutions while working collaboratively with partners who deliver implementation, support, and ongoing services.

The role requires a blend of executive presence, ecosystem leadership, commercial acumen, and deep understanding of the IFS product suite. The Regional CCO ensures that customers remain successful, referenceable, and aligned with IFS’s long‑term roadmap—even when day‑to‑day service delivery is owned by partners.

Key Responsibilities

Customer Advocacy for Partner-Led Accounts

• Champion customer outcomes by ensuring each account achieves measurable business value from IFS solutions.
• Develop executive relationships with customer leadership teams to understand strategic priorities, risks, and growth opportunities.

Partner Ecosystem Leadership

• Collaborate with partner organizations to ensure high‑quality delivery, adoption, and support across all assigned accounts.
• Establish joint success plans with partners that align customer goals, partner responsibilities, and IFS strategic interests.
• Monitor partner performance and escalate systemic issues that may impact customer satisfaction or IFS brand reputation.
• Promote best practices for partner‑led delivery models across the region.

Risk & Escalation Management

• Act as the executive escalation point for customer issues that cannot be resolved through partner channels.
• Assess systemic risks across the partner‑led ecosystem and implement preventative strategies.
• Safeguard customer satisfaction for these Partner-led accounts by ensuring transparency, accountability, and timely resolution of critical issues.

What We’re Offering

• Salary Range: $200,000-$250,000 annually, plus bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Qualifications

Qualifications

• 10+ years of enterprise customer leadership experience in SaaS, ERP, EAM, FSM, or related enterprise software.
• Proven success in partner‑led or channel‑driven models with complex customer ecosystems.
• Strong executive communication skills with the ability to influence without direct authority.
• Deep understanding of IFS solutions or comparable enterprise platforms.
• Experience managing escalations and navigating complex customer environments.
• Strategic, analytical, and commercially minded with a track record of driving account growth.

Success Measures

• Customer satisfaction and sentiment across partner‑led accounts.
• Partner delivery quality and alignment with IFS standards.
• Reduction in escalations and improved customer health metrics.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer