Job Description

A DAY IN THE LIFE

• Lead, manage and develop the Flight Representative network across the U.S. and Canada, setting clear expectations, recognizing strong performance and proactively addressing performance issues.
• Recruit, onboard and retain high-quality Flight Representatives, strategically growing the network and improving coverage across key private aviation locations.
• Design and deliver structured training and development, including onboarding programs, checklists, operational guidance and clear service standards to ensure consistency across the network.
• Bring strong aviation and business experience, with previous leadership experience and the confidence to manage, coach and develop a geographically dispersed team.
• Build trusted relationships across ACS Private Jets and with Jet Card Managers, working collaboratively to deliver reliable communication and an exceptional experience for clients.
• Act as the senior escalation point for Flight Representatives during live operations, remaining calm under pressure, making confident decisions and providing hands-on support before, during and after flights.
• Develop and maintain strong FBO relationships across North America, travelling regularly to strengthen existing partnerships and identify opportunities to support network growth. The role will remain primarily office-based, with travel undertaken as required.
• Manage and develop the Flight Rep Coordinator, ensuring effective scheduling, communication, organization and utilization of the Flight Representative network.
• Use reporting, coverage data and operational feedback to drive continuous improvement, identifying gaps, improving processes and supporting strategic growth of the department.
• Be a highly organized, adaptable and emotionally intelligent leader with excellent communication and relationship-building skills, strong attention to detail and the flexibility to travel and provide on-call support when operationally required.

Qualifications

WHAT DO WE LOOK FOR

• Strong attention to detail, organization skills and time management.
• Strong interpersonal skills, relationship building and emotional intellgience
• Adaptable, quick learner and team player.
• Excellent verbal and written communication skills
• Can commit to being on-call
• Previous leadership experience and managing a team
• Previous experience in recruitment and hiring
• Aviation background

Additional Information

TRAINING AND DEVELOPMENT

• Award-winning professional training and one-on-one mentoring
• International training based in our London HQ. Training and travel expenses are covered by us!
• Supportive balance between independent and team-oriented work

WHAT IS IN IT FOR YOU

• $75K-85K USD salary
• Clear path for career advancement
• Job stability and leadership support for development
• Affordable health, dental, and vision insurance plans
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start vacation time, and more earned each year
• Paid sick time
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more

**Diversity & Inclusion: **Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT ARE THE NEXT STEPS?

Submit your resume to us today and a member of our recruitment team will be in touch!