Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Regional Operations Manager (Cincinnati, Raleigh, Indianapolis)

Full-Time | Shine of Cincinnati, Raleigh & Indianapolis Compensation: $60,000–$70,000 + performance bonuses Location: Cincinnati (preferred) or Raleigh/Indy with travel

About Shine

Shine is a fast-growing, premium home-services company specializing in window cleaning, pressure washing, gutter cleaning, landscape lighting, and holiday lighting. We operate three expanding locations: Cincinnati (HQ), Raleigh, and Indianapolis. We are looking for a highly organized, operations-driven leader to take over day-to-day execution across all markets.

If you thrive in logistics, scheduling, fleet coordination, crew leadership, and solving problems quickly—this is your role.

Position Summary

The Regional Operations Manager is responsible for daily operations across all Shine locations. This role oversees scheduling, dispatch, fleet management, crew management, quality control, and job-day execution.

This person ensures:

Crews leave on time

Jobs are scheduled accurately

Equipment and vehicles are ready

Customers receive high-quality service

Operations run smoothly without owner involvement

Key Responsibilities

Scheduling & Dispatch

Own the 7-day master schedule for all locations

Assign crews based on skills, locations, and job requirements

Oversee daily dispatch and ensure crews leave prepared

Manage customer reminders, arrival windows, and reschedules

Prioritize Shine+ and high-value customers

Crew Management

Lead daily morning operations across locations

Ensure crews have equipment, notes, and job details

Hold crews accountable to Shine standards

Manage timesheets, performance, and training needs

Run weekly operations meeting

Fleet & Equipment

Oversee vehicles, trailers, ladders, and tools in all markets

Coordinate repairs, maintenance, and winterization

Track equipment issues and manage downed vehicles

Maintain inventory of pressure washing, window cleaning, and lighting equipment

Quality Control

Review job photos and notes daily

Conduct weekly in-person or remote job audits

Reduce callbacks and ensure customer satisfaction

Support crew leads with coaching & feedback

Daily Operations

Solve day-of issues (weather, water access, equipment problems)

Communicate with customers for any escalations

Provide end-of-day recap to the owner

Maintain strong alignment with Sales and Ops teams

Systems, Processes & Organization

Maintain SOPs for all operational functions

Ensure consistent use of HouseCall Pro, Podium, Typeform, and Shine systems

Improve workflow efficiency and job accuracy

Support integration of ShineGPT tools

Qualifications

3+ years of operations or team leadership experience (home services preferred)

Strong scheduling, dispatch, logistics, or field operations background

Experience managing technicians or crews

Comfortable with technology and systems (HouseCall Pro experience a plus)

Strong communicator who handles pressure well

Highly organized problem-solver with leadership maturity

Clean driving record

What Success Looks Like

Jobs scheduled accurately 7 days out

Crews dispatched on time with fewer than 5% daily issues

Fleet uptime above 90%

Callbacks under 5%

Holiday lighting season executed smoothly

Owner fully removed from day-to-day operations

Compensation & Benefits

$70,000–$90,000 base salary

Quarterly performance bonuses

Mileage reimbursement (if applicable)

Paid time off

Career growth within a multi-location organization

Schedule

Monday–Friday full days

Occasional Saturdays during peak seasons

Increased hours during October–December (holiday lighting season)

How to Apply

Apply directly through this posting. Candidates moving forward will receive a brief assessment and scheduling request for a first-round interview.

Flexible work from home options available.