Benefits:
401(k) matching
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
FMM is seeking a motivated professional to fill our Regional Operations Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide.
Job Summary The Regional Operations Manager will be responsible for overseeing and optimizing the operations activities for our Services Department. This role ensures projects and client services are completed timely, within budget, and to the highest quality standards. The Regional Operations Manager will collaborate with our corporate office and coordinate with department managers, subcontractors, vendors, and our administrative staff to streamline operations, mitigate tasks, and maintain client satisfaction within the San Antonio Region.
Essential Job Duties and Responsibilities: (Included but not limited to)
Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and Versatility
Manages day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance
Supervise technicians, project managers, site supervisors, and support staff, fostering collaboration and accountability across your region and with the corporate office
Quarterly review of each facility under responsible area for each technician
Assist “Client Service Center” to resolve unclear request
Assist technicians with issues at client facilities
Documents employee performance, for direct reports, throughout the year and communicates action with employee for implementation
Develop on call schedule for all technicians
Engages with potential clients and effectively introduces and showcases the Company's full range of services
Ensure internal processes are followed to improve operational efficiency, reduce costs, and enhance project delivery
Adheres to operating procedures to ensure staff is operating as efficiently and effectively as possible
Ensures training objectives are met for all staff within stated timeframe
Ensures all staff is actively participating in department goals
Organizes and leads weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings
Ensures client contract compliance is upheld
Manages vendor contracts, reviewing with clients as needed
Serve as a key point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with project outcomes
Schedules monthly visits with clients to ensure client satisfaction
Coordinates client relocations and startup of new locations, including any necessary purchases
Estimate and coordinate client construction projects from start to finish
Addresses problems with staff and vendors to provide seamless service to clients
Generates and sends standard reports to clients
Reviews open and completed work orders to ensure accuracy of labor, parts, and vendor costs
Reviews preventive and on-demand work order billing
Oversees inventory control and provides monthly reconciliation and job cost allocation to administration
Oversees staff adherence to Vehicle Use Policy
Lead Emergency Response effort in the event of manmade or natural disaster.
Provides courteous and prompt service to all internal and external client/customers and ensures that company/client confidentiality is assured
Identifies opportunities and recommends methods to improve service, work processes, and financial performance
Assists co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded
Orients new co-workers and actively supports teamwork throughout the company
Participates in corporate and team meetings
Participates in trade-specific organizations
Required Skills and Abilities:
Bachelors degree in a related field such as business management, facility management, or construction management
Minimum 5 years experience in a trade specific role and in a management role (experience will be accepted in lieu of a degree)
Knowledge of both residential and commercial systems
Strong understanding of maintenance/construction processes, budgeting, scheduling, and safety regulations
Proficient in project management software (CMiC, BuilderTrend, or similar) and Microsoft applications
Ability to perform maintenance related tasks in the field if needed
Problem solving and decision making under pressure
Good written and oral communication skills
Action driven while maintaining FMM's core values of Quality, Teamwork, Integrity, Safety, and Versatility
A strong focus on customer relations
Strong organizational and time-management skills
Ability to build and maintain relationships with clients, vendors, and team members
Detail-oriented with a focus on efficiency
Adaptability to handle dynamic project demands and timelines
Valid drivers license and clear driving record
Ability to pass a drug screen
Physical Requirements:
Must be able to lift up to 15 pounds at a time
Ability to pass a Fit for Duty Screening
Benefits:
Health Insurance-FMM will pay 50% of the employee's premium
401K Contribution-FMM will match employee contribution up to 3%
Optional voluntary benefits
Paid Time Off
Paid Holidays
Employee Assistance Program
Company Provided Health Club membership
Company Vehicle and Fuel Card or Vehicle Allowance dependent on company requirements
Company Provided iPad or Laptop (dependent on company requirements)
At FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honestly with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Integrity, Safety, and Versatility are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.