Benefits:
401(k)
Dental insurance
Free uniforms
Health insurance
Paid time off
Parental leave
Vision insurance
The Regional Operations Manager oversees the planning, coordination, and execution of operational activities across multiple facilities within our multispecialty medical private practice in New York City. This role ensures that each site operates efficiently, patient care meets the highest quality standards, vendor relations are maintained, and financial objectives are achieved. Reporting directly to executive leadership, the Regional Operations Manager drives operational success by aligning facility management, clinical support services, and administrative processes with the organization’s mission and growth strategy.
Must be willing to travel regularly to office sites in Manhattan, Queens, and Brooklyn.
Key Responsibilities
Operational Leadership & Policy Development
Develop, implement, and enforce operational policies and procedures to standardize workflows across all centers.
Monitor adherence to compliance regulations including HIPAA, OSHA, and state-specific healthcare mandates.
Conduct facility audits to ensure operational excellence and continuous improvement.
Vendor & Resource Management
Establish, negotiate, and maintain vendor contracts to secure optimal terms and reliable service.
Oversee supply chain logistics, including procurement and inventory control of medical and administrative supplies.
Manage service providers for facility maintenance, IT systems, and clinical equipment.
Administrative Oversight
Manage the processing of invoices, purchase orders, and financial tracking for operational expenses.
Oversee incoming and outgoing mail processes across facilities.
Ensure timely and accurate documentation, reporting, and communications for operations.
Strategic Planning & Growth Initiatives
Collaborate with department heads on monthly meetings to align operations with company goals.
Lead project management calls and initiatives aimed at improving efficiency, patient satisfaction, and revenue generation.
Formulate strategies to increase patient volume and enhance physician engagement.
Support the onboarding of new physicians and opening of new clinical sites.
Clinical and Revenue Support
Assist the VP of Revenue Cycle with physician credentialing and payer enrollment processes.
Develop and implement training programs and tools to improve care coordination and patient services.
Maintain a patient-focused approach to ensure that quality standards and best practices are consistently met.
Financial Management
Monitor and manage operating budgets for all assigned locations.
Evaluate financial performance metrics and recommend cost-control or revenue-enhancement strategies.
Problem-Solving & Workflow Optimization
Investigate and resolve operational challenges, escalating issues when necessary.
Analyze existing workflows to identify inefficiencies and implement improved processes.
Minimum Qualifications
Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred).
5+ years of progressive experience in healthcare operations management, preferably in a multispecialty or multi-facility environment.
Proven track record in vendor negotiation and management, budget oversight, and operational policy development.
Strong leadership skills with the ability to motivate and manage cross-functional teams.
Exceptional communication, interpersonal, and problem-solving abilities.
Ability to work independently while effectively collaborating with clinical and administrative leaders.
Proficiency with healthcare management software, Microsoft Office Suite, and project management tools.