Registered Agent Solutions, Inc. (RASi) is a professional registered agent service company, which provides the best value for corporate and registered agent services through innovative technologies, competitive pricing and quality service. With offices in all 50 States, DC and international jurisdictions, RASi represents thousands of companies across the nation.

RASi is currently seeking to add an Account Onboarding Specialist to our Client Services Team. This person is responsible for providing services to our clients during the initial onboarding and change of agent process. The specialist is also responsible for change of agent project management and providing back-up support to the fulfillment team. This position requires a high level of interaction with clients at all organizational levels. Precise and professional communication and customer service skills are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Building and maintaining client relationships by providing excellent customer service.

Efficiently manage the Change of Agent process from initial client inquiry through processing, form creation, and follow up.

Responsible for reviewing deliverables prior to sending to clients.

Answer general client queries about RASi’s services and the role of a Registered Agent.

Responsible for effectively communicating with other RASi teams regarding hold-ups, issues, or other blocks in the Change of Agent process.

Responds to and resolve incoming client and affiliate requests, queries, issues and concerns via phone email.

Answer client queries regarding online accounts, tools and services.

Initial client account set up and maintenance.

JOB QUALIFICATIONS:

Effective communication (verbal and written) and relationship building skills.

Analytical critical thinking and problem-solving skills.

Must be very detail-oriented with strong organizational skills.

Ability to work both independently and in a team environment.

Ability to be self-directed and work efficiently with minimal supervision.

Ability to multitask and effectively handle multiple time sensitive projects.

Knowledge of general corporate procedures and/or willingness to learn.

Ability to gather, organize, analyze, and compile data.

Ability to work in a fast-paced, high-energy environment.

Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.

Preferred Education: Bachelor’s degree and/or 2 years equivalent experience in customer service or legal industry.

COMPENSATION:

Salary - Dependent on experience;

Medical, Dental and AFLAC benefits available;

401(K) Retirement Plan with match;

3 Weeks Paid Time-Off (plus paid holidays);

Remote work option after initial training.