Job Description

Case Manager - Full Time Day

4 - 10 hour shifts w/every 4th weekend plus holiday rotation. 7:30am - 6pm. .

This is an "On-site" position.

Orientation is approx. 6-10 weeks

Role Overview

The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s health care needs. The goals of the case manager are to promote patient safety, quality of care and cost-effective outcomes. The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis that requires management strategies to optimize health outcomes along the care continuum.

About the Department

Located in the scenic rolling hills of Grand Blanc, Genesys Health System is a cornerstone of the community, offering top-tier healthcare services with a personal touch. Known for its acclaimed golf courses and as a host to the annual PGA Tour Champions stop, Grand Blanc blends small-town charm with big-city amenities. Our team at Genesys is dedicated to providing exceptional care while enjoying the benefits of a supportive community, top-rated schools, and easy access to Flint, Detroit, and Northern Michigan destinations.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Create comprehensive care plans that integrate patient and family preferences and values.
• Monitor patient medical necessity and level of care through assessments and ongoing evaluations.
• Advocate for resources and remove barriers to ensure effective care delivery.
• Maintain ongoing dialogue with supervisors and care transition team members to reevaluate and implement health plans.
• Serve as a resource for medical record documentation, level of care recommendations, and post-discharge treatment options.

Qualifications

Required Qualifications

• EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree in nursing or a Master’s degree of Social Work.

• Minimum (3) three years of clinical experience.

• Excellent verbal communication and written documentation skills.

• Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization.

• Strong problem-solving, analytical, and decision-making skills.

• Strong computer skills and knowledge. EPIC & Care Port experience preferred

• Experience in discharge planning, home health care, rehabilitative medicine, or managed care preferred.

• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles.

• Knowledge of medical ethics and legal implications related to case management.

• Understanding of social determinants of health and their impact on a patient’s

• wellbeing.

• Well versed in facilitating community resources to meet the needs of diverse populations.

• Strong organizational, planning and implementation skills with the ability to handle multiple complex patients’ needs simultaneously.

• Strong sense of compassion with the ability to successfully advocate for patients and their families.

• CERTIFICATIONS/LICENSURES REQUIRED:

• Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license.

• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association preferred.

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy and summarized below:

• Communication  Ownership

• Understanding  Motivation

• Sensitivity  Excellence

• Teamwork  Respect

• Must practice the customer skills as provided through on-going training and in-services.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work that makes a real difference. We provide opportunities for continuous learning and development, empowering you to excel in your role and contribute to our shared success.

Join Our Team

Ready to make a difference? Apply now and be part of a team that's transforming healthcare.