Job Description

Job Title: Medical Assistant/Regenerative Medicine Communication Specialist Created: August 2019

Department: Clinic

Reports To: COO

FLSA: Non-Exempt/Part-Time and/or Full-time 32-40 hours/week

Summary: Assists Providers with patient evaluation and treatment. Additional responsibility is to educate and communicate with patients on all aspects of medical care

Duties and Responsibilities include the following. .

Clinical

Provides precise, timely, friendly, confident and “Whtie Glove Customer Service” to patients, case managers, adjusters, and team members

Prepares treatment rooms for patient examinations, keeping the rooms neat, clean and sterile as possible

Calmly communicates and facilitates a comfortable and amazing patient experience

Rooms and Interviews patients to obtain medical information and measure their vital signs, weight and height

Answers all Medical Assistant calls in a timely manner and before days end that meets the expectations of a world-class experience for all parties

Authorize drug refills and provides prescription information to pharmacies via provider orders

Prepares chart with, previous OV notes of importance, labs, images or necessary documents during all clinic visits

Creates half office charts and starts and ends each visit

Exhibit stellar customer service and professionalism to both internal/external clients

Educate patients with physician recommended treatment plans to feel great about all next steps of care in all regards of Regenerative and Transformative Health Programs

Prep all needs regarding regenerative medicine procedures

Schedule appointments with enthusiasm and for clinic flow efficiency

Patient Education and Intake Specialist dedicated to assisting prospective patients towards understanding Katalyst’s unique difference and offerings

Patient follow up for optimal “White Glove Patient Service” and outcome reporting communication

Operate multi line phone system – direct calls, take messages, and relay appropriately and timely – meet or exceed departmental goals

Precisely verify appropriate patient notes, medication lists and surgery schedule coordination

Read and respond to email messages professionally and timely

Operate existing software by inputting company dashboard data and coordinate customer relation email management system

Coordinate the provider schedule amongst the appropriate surgery centers

Perform Workers Compensation & BCBS precertification process while exhibiting calm, confident, friendly and efficient communication

Forward Office Visit notes

Print medical records

Inventory front office supplies

Conform to complaint resolution process

Prepare Weekly Team Meeting Agenda and meeting minutes to facilitate a strong team culture of teamwork, focus, problem-solving, accountability.and implementation

Cross-train the Patient Care Coordinator position based on staffing and volume demands.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from patients, clinics and pharmacies. Ability to effectively present information to management and public groups.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office suite and order processing system.

Education/Experience:

Bachelor's degree (B. A. / B. S.) from four-year college or university in athletic training or exercise physiology; and no less than one year related experience or training; or equivalent combination of education and experience.

Required Certificates and/or Licenses for applicant to be reviewed:

Registered Board of Medical Licensure as CMA, LPN or RN, orCertified Athletic Trainer

Prefered Qualifications: Successful Customer Service, Retail, Sales or Call Center Experience

Equipment:

EKG

Autoclave

Varied exercise equipment

Orthopedic splint systems

Knowledge, Skills and Other Abilities:

Time management

Active listening and speaking skills

Ability to prioritize and multi-task

Documenting and recording information

Strong conflict resolution / problem solving skills

Strong organizational and planning skills

Committed

Self directed

Motivated

Dependable and consistent

Ability to maintain confidential information

Social perceptiveness

Critical thinking and problem solving skills

Writing skills

Service orientation skills

Ability to instruct and develop new learning strategies

Ability to communicate with supervisors, peers and subordinates

Ability to perform for or work directly with the public

Ability to establish and maintain interpersonal relationships

Ability to evaluate information to determine compliance with standards

Ability to monitor processes, materials and surroundings

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; talk or hear. The employee is regularly required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of radiation.

The noise level in the work environment is usually low.

I am able to perform the above duties with or without an accommodation. If I need an accommodation in the future, I will make the request as soon as possible to my direct supervisor. My supervisor will advise me if a reasonable accommodation can be made. Any agreed upon accommodations will be documented on or attached to this job description and placed in the personnel file.

 

I have read and understand the physical requirements of this job, including the lifting, and am able to perform these functions.

 

Furthermore, I understand that my performance will be evaluated, in part, by the level of my ability to perform the above job duties. The duties listed in this job description are not all-inclusive and other duties may be assigned.