Job Title: Practice Manager/Business Development Created: October 2019

Department: Clinic

Reports To: CEO

FLSA: Non-Exempt/Full-time 40 hours/week

Summary: Primary responsibility is overseeing and ensuring the effective operation of Katalyst.

Duties and Responsibilities include the following. Other duties may be assigned.

Communicate ideas for policies and procedures for groups and individuals using any of the listed facilities*

Is a team leader and buy-ins to recruitment and retention practices*

Maintains staff results by overseeing the counseling, coaching and disciplining*

Maintains staff by assisting in the recruitment and selection of team members for business related matters*

Available and on call 7 days a week to cover staffing emergencies regarding Fitness specifically*

Facilitates staff meetings and training as needed, guiding the meeting with productivity and mutual respect created in the meeting environment*

Relationship Building

With Management and Peers, building foundations for strong working relationships which benefits the client/patient as well

Presents a consistent willingness to learn new skills and positive demeanor with both patients and co-workers.

Lead employees to buy-in with consistent changing policies and procedures Overall coordination of Lead Generation, our Follow-up and Retention processes

Communicate effectively and positively to create and maintain an approachable Management reflection to team members

Client terminations will be met with on a regular monthly basis to ensure we retain as many clients as possible through the termination process*

Prepare Master Worksheet on a monthly basis to assist Marketing department in achieving statistics related to marketing and sales*

Work with accounting to provide monthly accurate inventory and sales data for fitness sales*

Planning departmental goals for the organization and monitoring progress, appraising performance results

Assist Payroll/Billing inquiries as assistance requested and comply with all timelines*

Generate revenue*

Weekly communication via email and social media posting including live and/or recorded messages to the community*

Achieves financial objectives by preparing weekly Master Sales Report & Individual Professional Binder/Sales Log/Master Sales Sheet and Key Performance Indicator*

Management and inspection of business systems*

Assist marketing in promotion to generate clients/revenue*

Assists and participates in outreach and community activities including marketing, projects, lunch-and-learns, etc. as determined by management.*

Be a major contributor to lead Rejuv to hitting successful KPI’s*

Exhibit stellar customer service and professionalism to both internal/external patients*

Conform to complaint resolution process*

Listen

Empathize

Apologize

Take note/assure a Supervisor will contact them

Email Supervisor with name/contact info/details

Supervisor to contact client and remedy/cc: HR

Assist in documenting processes/forwarding to HR for recording and filing*

Direct Reports as communicated and manage according to Rejuv Medical’s effective practices.*

Coordinate, facilitate and manage employee evaluations/process*

Technical systems and software utilized to fullest capability, provide leadership and direction to team members in regards to technical systems*

Lead, Manage, Develop and Hold Team to expectations of performance and the core values of Katalyst.

Oversee the development and implementation of core process and systems for consistent, predicable, repeatable and cross trained systems.

Facilitate acknowledgement by practice providers and staff members of receipt of the Code of Conduct, Policies and Procedures and Compliance program and foster agreement to abide by its provisions.

When necessary, update the process and polices and document in one place to ensure current and updates versions are being followed. to ensure it is current and relevant.

Strive to maintain a culture of compliance within the practice to ensure violations or suspected violations are timely reported without fear of retaliation.

Institute processes and procedures to improve efficiency and quality of services, and to reduce the risk of liability resulting from fraud and abuse in the operation of the practice.

Utilize compliance consultants, legal counsel, and other resources as necessary to ensure that the successful viability of lasting impact and profits.

Follow consistent HR practices to ensure proper hiring, firing, discipline, review and development, and benefit processes are in place.

Identify potential areas of compliance risk, inefficiencies, waste and provide specific direction for resolution.

Run Weekly Level 10 Meetings and ensure focus, collaboration, communication and execution of company vision.

Acts as an independent review and evaluation body to ensure that compliance issues or concerns within the organization are being appropriately evaluated, investigated and resolved.

Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.

Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.

Provides reports on a regular basis, and as directed or requested, to keep the Corporate Compliance Committee of the Board and senior management informed of the operation and progress of compliance efforts.

Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required.

Establishes and provides direction and management of the compliance hotline and/or other reporting methods.

Responsible for maintaining a file of all areas of the compliance plan. This will include documentation of periodic compliance audits, training of staff and providers of the practice, any reports of suspected or actual noncompliance, all reports of investigations, and all reports of corrective action taken after the investigation has been completed.

The compliance officer will review/or coordinate the review of independent contractor arrangements to ensure that all of the applicable laws and regulations have been followed.

Order procedure supplies and pain pump refill.

Percert/insurance autho.

Primary contact for multiple case managers.

Surgery charts.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from patients, clinics and pharmacies. Ability to effectively present information to management and public groups.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Micrososft Office suite and order processing system.

Education/Experience:

Bachelor's degree (B. A. / B. S.) from four-year college or university in athletic training or exercise physiology; and no less than one year related experience or training; or equivalent combination of education and experience.

Certificates and Licenses:

For ATC: Certified Athletic Trainer Certifications –Board of Certification and/or Registered MN Board of Medical Licensure

For Exercise Physiologist:

Equipment:

EKG

Autoclave

Varied exercise equipment

Orthopedic splint systems

Knowledge, Skills and Other Abilities:

Time management

Active listening and speaking skills

Ability to prioritize and multi-task

Documenting and recording information

Strong conflict resolution / problem solving skills

Strong organizational and planning skills

Committed

Self directed

Motivated

Dependable and consistent

Ability to maintain confidential information

Social perceptiveness

Critical thinking and problem solving skills

Writing skills

Service orientation skills

Ability to instruct and develop new learning strategies

Ability to communicate with supervisors, peers and subordinates

Ability to perform for or work directly with the public

Ability to establish and maintain interpersonal relationships

Ability to evaluate information to determine compliance with standards

Ability to monitor processes, materials and surroundings

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; talk or hear. The employee is regularly required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of radiation.

The noise level in the work environment is usually low.

I am able to perform the above duties with or without an accommodation. If I need an accommodation in the future, I will make the request as soon as possible to my direct supervisor. My supervisor will advise me if a reasonable accommodation can be made. Any agreed upon accommodations will be documented on or attached to this job description and placed in the personnel file.

 

I have read and understand the physical requirements of this job, including the lifting, and am able to perform these functions.

 

Furthermore, I understand that my performance will be evaluated, in part, by the level of my ability to perform the above job duties. The duties listed in this job description are not all-inclusive and other duties may be assigned.



Employee Acceptance 

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