FLSA: Full Time Salary Commission

Summary: Assists potential patients/clients via email, phone and in person with regards to our integrated healthcare model. Also help assist in the follow-up of all assigned patient/clients.

Duties and Responsibilities include the following. Other duties may be assigned.

Pleasant and professional phone skills with the ability to make out bound and take incoming phone calls for sales purposes.*

Maintain knowledge of all lines of service that Rejuv Medical has to offer, and be able to communicate them to internal and external parties.

Consults and reaches out to new, current and past clients and members for purposes of recruiting and maintaining client/patient base according to retention guidelines.*

Consistent Sales Growth.*

Customer service/all-inclusive /full circle

Revenue generation, consistent

Utilize systems to maximize efficiencies and document lead generation pipeline accurately and timely

Assists and participates in outreach and community activities including marketing, projects, lunch-and-learns, etc. as determined by management.

Generates majority and retains clientele and revenue.*

Prepares individual Professional/Binder Sales Log.*

Efficiently return emails and phone calls to ensure timely response time. *

Successful tracking, follow-up and proven appointment scheduling processes.*

Explains all aspects of regenerative procedures in details with accuracy to prospective and returning patients. *

eCW scheduling, obtain knowledge with accuracy and efficiency. *

Display empathy and compassion to patients while ensuring commitment to define and solve concerns. *

Answers inquiry's and educates patients throughout plan of care.*

Continues education and personal growth to maintain all registrations, licensures, and certifications. *

Flexible, adapts to change positively, maintains consistent organizational skills.*

Presents a consistent willingness to learn new skills and positive demeanor with both patients and co-workers.*

Conform to complaint resolution process. *

Listen

Empathize

Apologize

Take note/assure a Supervisor will contact them

Email Supervisor with name/contact info/details

Supervisor to contact client and remedy/cc: HR

Takes breaks appropriately and with thorough communication. Breaks are to be encouraged, however business/staffing needs will prevail. Flexibility is necessary. *

Create Unity within the TEAM. Individual performance is necessary. TEAM performance is paramount. *

Shine. For internal customers (co-workers) and patient interaction via in person, phone, email – display professionalism and positive demeanor consistently. *

Preferred Qualifications:

Proven successful Sales background

Clinical/medical background

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from patients, clinics and pharmacies. Ability to effectively present information to management and public groups.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Micrososft Office suite and order processing system.

Education/Experience:

Sales education and/or experience, proven success.

Knowledge, Skills and Other Abilities:

Time management

Active listening and speaking skills

Ability to prioritize and multi-task

Documenting and recording information

Strong conflict resolution / problem solving skills

Strong organizational and planning skills

Committed

Self directed

Motivated

Dependable and consistent

Ability to maintain confidential information

Social perceptiveness

Critical thinking and problem solving skills

Writing skills

Service orientation skills

Ability to instruct and develop new learning strategies

Ability to communicate with supervisors, peers and subordinates

Ability to perform for or work directly with the public

Ability to establish and maintain interpersonal relationships

Ability to evaluate information to determine compliance with standards

Ability to monitor processes, materials and surroundings

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; talk or hear. The employee is regularly required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of radiation.

The noise level in the work environment is usually moderate to low.

I am able to perform the above duties with or without an accommodation. If I need an accommodation in the future, I will make the request as soon as possible to my direct supervisor. My supervisor will advise me if a reasonable accommodation can be made. Any agreed upon accommodations will be documented on or attached to this job description and placed in the personnel file.

 

I have read and understand the physical requirements of this job, including the lifting, and am able to perform these functions.

 

Furthermore, I understand that my performance will be evaluated, in part, by the level of my ability to perform the above job duties. The duties listed in this job description are not all-inclusive and other duties may be assigned.

 

 

Employee Acceptance



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Human Resources



 Date